Branch Supervisor

Bold Reuse; Seattle (WA); On-site; USD 62,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays

Paid time off

Job summary

Bold Reuse in Seattle is seeking a Branch Supervisor to lead on-site operations, oversee service contracts, and partner with leadership to refine client-facing processes. This hands-on role demands clear communication, a focus on efficiency, safety, and culture-building to attract and retain staff while delivering high-quality service.

The ideal candidate combines 4+ years in operations with a proven track record of meeting KPIs, strong team development skills, and a willingness to operate

Qualifications

• 4+ years in operations or production.
• Proven track record of meeting departmental goals.
• Familiarity with service operations structures and processes.
• Strong ability to hire, promote, train, and support a diverse team.
• Willingness to learn procedures and support KPI and revenue goals.
• Excellent communication across stakeholders.
• Strong problem-solving and analytical skills.
• Willingness to operate heavy equipment (forklift, pallet jacks) if not certified.

Responsibilities

• Support, mentor, hire, and motivate the operations team
• Improve processes to maximize operational efficiency
• Build weekly employee schedules based on operational needs
• Establish clear performance expectations, monitor KPIs, and drive continuous improvement
• Provide ongoing feedback to support individual, team, and facility growth
• Partner with operations leadership to develop and execute strategies for continuous performance improvement
• Understand client requirements to prioritize and allocate resources
• Oversee employee and facility safety, quality, and productivity; address unsafe conditions
• Troubleshoot performance gaps and maintain contingency plans
• Establish and maintain SOPs and preventive maintenance for equipment
• Communicate clearly across all levels of the organization
• Keep leadership informed of progress, plans, and issues
• Lead regular team meetings to encourage collaboration
• Troubleshoot effectively under pressure
• Share daily operational plans with team and leadership
• Work with the operations team on reusables processing, sanitation, and logistics

Skills

Operations leadership

Team leadership

Process improvement

Communication

Safety management

KPI tracking

Heavy equipment operation

Job description

Branch Supervisor - Seattle, WA

About Bold Reuse

Bold Reuse is a full-service reusable packaging platform dedicated to eliminating single-use waste. To date, we have diverted more than 8 million pieces of single-use plastic packaging from landfills. Our mission is to make reusable packaging simple for companies to offer and easy for customers to use, and we provide the logistics and sanitation infrastructure our clients rely on for consistent, high-quality service.

We are seeking an experienced leader in Seattle to help drive the next phase of our growth - a meaningful opportunity to join a fast-growing, mission-driven organization.

Position Overview

The Branch Supervisor is a hands-on operations leader with expertise in production, systems building, and process improvement. This role oversees the execution of our service contracts, partners with company leadership to develop and refine operational processes for new and existing clients, and holds the team to clear performance and output standards.

Strong communication skills are essential: the Branch Supervisor ensures the company's vision and priorities reach every level of the team accurately and on time. A focus on operational efficiency, team development, and culture-building is critical to retaining and motivating staff. Above all, we're looking for someone who shares our commitment to building a company that benefits its team, its clients, and the broader community.

Position Details

Job Type: Full-time, on-site. Occasional evening and/or weekend availability is required.

Compensation: $62,000-$67,000 annually, depending on experience, plus paid overtime.

Benefits: Medical, dental, and vision insurance; paid holidays; paid time off.

Key Responsibilities

• Support, mentor, hire, and motivate the operations team
• Improve processes to maximize operational efficiency
• Build weekly employee schedules based on operational needs
• Establish clear performance expectations, monitor key performance indicators (KPIs), and drive continuous improvement
• Provide ongoing feedback to support individual, team, and facility growth
• Partner with operations leadership to develop and execute strategies for continuous performance improvement
• Understand client requirements to effectively prioritize and allocate team and facility resources
• Oversee employee and facility safety, quality, and productivity; identify and correct unsafe conditions and behaviors while recognizing strong safety performance
• Quickly assess performance and capability gaps, take corrective action to mitigate risk, and maintain contingency plans
• Establish and maintain standard operating procedures and preventive maintenance practices for equipment
• Communicate clearly and professionally, verbally and in writing, across all levels of the organization
• Keep leadership informed of progress, plans, and issues affecting production
• Lead regular team meetings that encourage open communication and collaborative problem-solving
• Troubleshoot effectively under pressure
• Share daily operational plans with team members and leadership
• Work alongside the operations team on reusables processing, sanitation, and logistics procedures as needed

Ideal Candidate Profile

• 4+ years of operations or production experience
• A track record of meeting or exceeding departmental performance goals
• Familiarity with the structures and processes behind successful service operations
• A strong understanding of team dynamics, with the ability to hire, promote, train, and support a diverse team
• Willingness to work alongside the team to build expertise in our procedures and support KPI and revenue goals
• Excellent communication skills across all stakeholders - team members, management, and clients
• Strong problem-solving and analytical skills
• Willingness to become certified and operate heavy equipment (forklift, pallet jacks) if not already certified