Branch Operations Leader

Engineering Consulting Service; Florida; On-site; USD 60,000 - 90,000; Full time

Job summary

ECS Group of Companies (ECS) is seeking an Assistant Office Manager in Florida to support the Office Manager in leading branch operations, financial performance, personnel management, and strategic initiatives. You will work with multiple departments and leadership to drive client satisfaction and business growth.

The role develops future Office Managers and organizational leaders, emphasizing ECS core values and a high-performance culture across the office.

Qualifications

• 10 years of related experience with a degree or 14 years of related experience without a degree
• High school diploma or GED required
• Bachelor of Science in Civil Engineering, Construction Engineering and Management, Materials Science Engineering, Geology, or a related field is preferred
• An MS in Engineering or an MBA is preferred
• Maintain licenses and/or certifications as necessary for the work performed
• If driving for or on behalf of any ECS subsidiary, a valid driver's license is required
• Very strong leadership, communication, and interpersonal skills
• Advanced understanding of engineering consulting operations, project execution, and professional services business models
• Very strong ability to manage multiple priorities in a fast-paced environment
• Very strong judgement, problem-solving ability, and attention to detail
• Very strong ability to work effectively with clients, direct reports, peers, and supervisors, as well as independently
• Very strong ability to build a team
• Client-focused mindset with very strong business development skills
• Very strong financial acumen with demonstrated responsibility for P&L performance
• Very strong ability to balance technical excellence, people leadership, and business objectives
• Very Strong leadership presence with the ability to influence and align teams
• Strong strategic thinking and execution capability

Responsibilities

• Supports the Branch Manager in leading branch-wide operations, including multiple departments, groups, and satellite offices
• Provides direct supervision, coaching, mentoring, guidance, and accountability for Department and Group Managers
• Leads performance management processes, including goal setting, evaluations, coaching, promotions, improvement plans, and succession planning for the office
• Leads recruiting, onboarding, training, and retention efforts for the office
• Leads a collaborative, high-performance culture that emphasizes accountability, professional growth, and employee engagement
• Builds and leads an effective organizational structure aligned with workload, growth objectives, and service offerings
• Communicates branch, subsidiary, and corporate initiatives to staff and supports their implementation at the local level
• Serves as a primary ambassador of company values and leadership expectations with the branch
• Oversees the departments and groups and their ability to perform work properly
• Provides senior technical review and oversight of key deliverables, reports, and complex projects
• Ensures consistent application of quality control, safety practices, and standard-of-care expectations across the branch
• Serves as an operational resource for resolving scheduling conflicts, staffing constraints, and interdepartmental coordination issues
• Maintains awareness of industry standards, codes, and best practices relevant to the department
• Supports the development and improvement of technical practices, training programs, and standardization initiatives for the office
• Coordinates with leadership to align technical practices and resource utilization across offices
• Supports, develops, and leads branch-level standardization, training, and continuous improvement initiatives
• Supports the Branch Manager in overseeing the office's financial performance, including revenue, profitability, utilization, backlog, overhead control, and KPIs
• Oversees invoicing, contract compliance, change management, and collections across departments and/or groups
• Supports staffing forecasts and workforce planning to balance efficiency, growth, and employee development
• Ensures compliance with company policies, procedures, and risk management practices
• Shares responsibility for office profit and loss (P&L) performance
• Assists in the development and execution of office budgets, revenue targets, financial goals, and business plans
• Monitors financial key performance indicators (KPIs) and operational metrics to identify trends, risks, and opportunities for improvement
• Develops, maintains, and grows strong client relationships within the market
• Leads office business development efforts in coordination with office leadership and business development
• Reviews and contributes to proposals, scopes of work, schedules, and fee strategies in accordance with company policies
• Represents the firm in professional organizations, industry events, and client meetings
• Identifies market trends and opportunities to execute growth strategies aligned with branch and company goals
• Serves as a primary client relationship manager for the office
• Develops and models a strong safety culture within the office
• Ensures staff compliance with safety policies, training requirements, regulatory standards, and company procedures
• Leads continuous improvement initiatives focused on safety, quality, innovation, and operational excellence
• Collaborates with other branches, departments, and support teams to leverage company-wide resources, expertise, and best practices
• Aligns office objectives with subsidiary and company strategies
• Participates in leadership meetings, company initiatives, and committees
• Leads and communicates subsidiary initiatives to branch staff and oversees successful

Skills

Leadership

Communication

Interpersonal skills

Strategic thinking

Multi-priority management

Education

BS in Civil Engineering/related field

MS in Engineering or MBA (preferred)

Job description

ECS Group of Companies (ECS) is seeking an Assistant Office Manager in Florida to support the Office Manager in leading branch operations, financial performance, personnel management, and strategic initiatives. You will work with multiple departments and leadership to drive client satisfaction and business growth.

The role develops future Office Managers and organizational leaders, emphasizing ECS core values and a high-performance culture across the office.