Branch Operations Leader

Union Savings Bank; Bethel, Northern (CT, KY); Hybrid; USD 90,000 - 115,000; Full time

Job summary

Union Savings Bank in Bethel, CT is seeking a Branch Operations Manager to partner with the Branch Manager and drive sales, service, and operational excellence.

You will coach staff, ensure adherence to USB Quality Service Standards, resolve customer issues, and maintain branch security, privacy, and compliance.

This role leads risk, finance management, HR processes, and community engagement while representing USB in the local market.

Qualifications

• High School Diploma or GED required; bachelor's preferred.
• 5-7 years banking experience.
• 2-5 years supervisory experience.

Responsibilities

• Coach branch staff to meet USB customer service standards.
• Lead operations to achieve sales and service goals.
• Oversee staff scheduling and HR processes for direct reports.
• Promote branch profitability and cross-selling initiatives.

Skills

Customer service

Team leadership

Sales & service

Education

High School Diploma or GED

Bachelor's degree or equivalent

Job description

Union Savings Bank in Bethel, CT is seeking a Branch Operations Manager to partner with the Branch Manager and drive sales, service, and operational excellence.

You will coach staff, ensure adherence to USB Quality Service Standards, resolve customer issues, and maintain branch security, privacy, and compliance.

This role leads risk, finance management, HR processes, and community engagement while representing USB in the local market.