Senior Teller

Benefit Plans Administrative Services, Inc.; City of Plattsburgh (NY); Hybride; USD 42 000 - 56 000; Plein temps

Résumé du poste

Community Financial System, Inc. (CFSI) in upstate New York seeks a Senior Teller to lead teller and transaction operations at the branch. You will coach frontline staff, ensure accurate cash handling, and deliver a high-quality customer experience aligned with bank policies.

The role emphasizes operational integrity, vault management, and risk controls, with opportunities to develop staff and promote bank products through trusted relationships.

Qualifications

• Customer-service mindset and relationship-building.
• Accurate cash handling and transaction processing.
• Knowledge of bank policies and risk controls.

Responsabilités

• Lead frontline staff in teller and transaction functions.
• Coach staff on customer conversations and service quality.
• Oversee cash operations, vault management, and fraud prevention.

Description du poste

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

The Senior Teller serves as the primary leader for teller and transaction operations within the branch. This role provides daily guidance, coaching, and support to frontline staff to ensure exceptional customer service, operational accuracy, and adherence to bank policies and procedures. While not a direct supervisor, the Senior Teller acts as a subject-matter expert and role model, helping develop staff skills in operations, customer engagement, and relationship building to ensure the team consistently delivers high-quality service aligned with branch goals.

The Senior Teller performs all standard teller functions while overseeing cash operations, vault management, and operational controls. This role leads the operational integrity of the branch’s transaction environment, including cash handling, control of negotiable items, and fraud prevention. The Senior Teller exercises decision-making authority on non-standard issues or exceptions within assigned limits and escalates higher-risk matters as appropriate.

Essential Responsibilities:

Customer Service & Relationship Building

• Model strong relationship-building behaviors and coach frontline staff on effective customer conversations and opportunity identification.
• Perform customer transactions accurately, efficiently, and with a professional, customer-focused attitude.
• Create a positive banking experience by engaging customers, understanding their needs, and offering appropriate solutions.
• Actively listen for opportunities to promote bank products and services, making referrals based on customer needs.

Operational Leadership & Coaching

• Serve as the primary resource for frontline staff performing teller and transaction functions,