Branch Operations Lead & Service Growth Specialist

Cal Coast Credit Union; San Diego (CA); On-site; USD 76,000 - 96,000; Full time

Job summary

Cal Coast Credit Union is seeking a Floater Assistant Manager in the San Diego area. The role backs up all branch positions, supports branch management, and ensures exceptional member service while guiding staff toward branch growth and policy adherence.

Responsibilities include supervising staff, processing loans, maintaining cash controls, and aiding in achieving sales goals. The position requires leadership, effective communication, and knowledge of lending procedures in a credit union

Qualifications

• Strong leadership and staff development capabilities.
• Ability to back up branch and management positions.
• Understanding of branch operations and lending processes.
• Must maintain MLO registration per SAFE Act.

Responsibilities

• Back up all branch positions and management.
• Back up Floater Manager and supervise staff.
• Train, coach, and motivate staff to meet goals.
• Ensure sales and service goals are met.
• Process customer transactions and loans as needed.
• Maintain security and cash-handling procedures.

Skills

Leadership

Customer service

Communication

Coaching

Sales

Notary (possible)

Education

Bachelor’s degree in Business/Financial Services

5 years financial industry experience

Tools

Mortgage Lender Knowledge

Job description

Cal Coast Credit Union is seeking a Floater Assistant Manager in the San Diego area. The role backs up all branch positions, supports branch management, and ensures exceptional member service while guiding staff toward branch growth and policy adherence.

Responsibilities include supervising staff, processing loans, maintaining cash controls, and aiding in achieving sales goals. The position requires leadership, effective communication, and knowledge of lending procedures in a credit union