Branch Operations Lead – Flooring Distribution

Priority Dispatch Corp.; Earth City (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Priority Dispatch Corp. is seeking an experienced Branch Manager to oversee daily operations at our Earth City, MO flooring distribution branch.

You will lead 10–30 employees across customer service, retail sales, warehouse, logistics and administration, driving customer service excellence and operational profitability. You will coach staff, manage inventory, coordinate purchasing, and ensure safety standards while delivering strong P&L performance and growth with Account Managers.

Qualifications

• Previous management or supervisory experience with responsibility for leading a team.
• Demonstrated ability to manage 10–30 employees and effectively lead employees at all levels.
• Strong leadership skills with an assertive, confident, and professional management style.
• Previous experience in customer service, sales, warehousing, purchasing, order fulfillment, or distribution operations.
• Flooring industry or flooring distribution experience strongly preferred.
• Experience managing inventory and warehouse/distribution operations.
• Strong problem-solving, organizational, and interpersonal skills.
• Computer literate with the ability to learn and utilize business and inventory management systems.
• Strong business acumen and experience managing operational costs and/or P&L.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Bilingual English/Spanish is a plus.
• Ability to lift up to 75 lbs.

Responsibilities

• Lead, coach, and develop a team of approximately 10–30 employees.
• Provide clear direction, set expectations, and hold employees accountable for performance.
• Effectively manage and communicate with employees at all levels of the organization.
• Foster a positive, professional, and team-oriented work environment.
• Address employee performance and operational issues promptly and appropriately.
• Oversee customer service activities and ensure customers receive exceptional service.
• Work closely with Account Managers to support, maintain, and grow customer accounts.
• Manage walk-in retail customers and identify opportunities for upselling and add-on sales.
• Resolve customer concerns and ensure issues are handled professionally and efficiently.
• Oversee all inbound and outbound shipments, returns, and daily warehouse operations.
• Ensure orders are processed accurately and efficiently to meet customer requirements.
• Manage the efficient flow of inventory throughout the branch.
• Ensure warehouse operations are conducted safely and in accordance with company policies and applicable safety requirements.
• Serve as the Branch Safety Coordinator and promote a safe working environment.
• Maintain appropriate inventory levels and product mix.
• Monitor inventory movement and identify slow-moving products.
• Conduct and oversee daily cycle counts and periodic physical inventories.
• Ensure inventory adjustments, breakage, and discrepancies are properly addressed.
• Coordinate product purchasing and replenishment as needed.
• Perform other duties and responsibilities as assigned.

Skills

Leadership

People management

Customer service

Sales

Inventory management

Problem solving

Organization

Communication

Safety compliance

P&L management

Education

Bachelor's degree in business or related field

Tools

Inventory management software

ERP systems

Microsoft Office

Job description

Priority Dispatch Corp. is seeking an experienced Branch Manager to oversee daily operations at our Earth City, MO flooring distribution branch.

You will lead 10–30 employees across customer service, retail sales, warehouse, logistics and administration, driving customer service excellence and operational profitability. You will coach staff, manage inventory, coordinate purchasing, and ensure safety standards while delivering strong P&L performance and growth with Account Managers.