Branch Operations Lead: Elevate Service & Compliance

JPMorganChase; Duluth (GA); On-site; USD 42,000 - 70,000; Full time

Job summary

JPMorgan Chase in Duluth, GA seeks a Branch Operations Lead to drive welcoming, high-quality service and oversee daily branch operations. You will guide a team, greet clients, assist with transactions, and promote self-service tools to enhance the client experience.

The role emphasizes adherence to policies, strong attention to detail, and collaboration with the Branch Manager to meet control and compliance standards.

Qualifications

• 1+ years of retail banking experience.
• High school diploma or GED.
• Ability to work branch hours including weekends and evenings.
• Strong adherence to policies and procedures.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere in the branch.
• Greet clients and assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication to understand needs and build relationships.
• Lead branch operations including cash devices and ATM, ensuring accuracy.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance and audits to maintain branch standards.

Skills

Regulatory compliance

Attention to detail

Leadership

Customer education

Relationship building

Retail banking experience

Weekend/evening hours

Education

High school diploma or GED

College degree

Job description

JPMorgan Chase in Duluth, GA seeks a Branch Operations Lead to drive welcoming, high-quality service and oversee daily branch operations. You will guide a team, greet clients, assist with transactions, and promote self-service tools to enhance the client experience.

The role emphasizes adherence to policies, strong attention to detail, and collaboration with the Branch Manager to meet control and compliance standards.