Branch Operations Lead — Customer-Focused Banking

INB, N.A.; Riverton (IL); On-site; USD 42,000 - 43,000; Full time

Job summary

INB, N.A. in Riverton, Illinois, is seeking a Branch Operations Supervisor to support the Branch Manager in overseeing daily branch operations, staff development, and adherence to policies.

The role combines banking operations with frontline customer service, including opening accounts, educating customers on products, cross-selling, and ensuring accurate cash handling. In-office position; prior teller and supervisory experience preferred.

Qualifications

• High school degree or equivalent required.
• Two years teller experience and/or training required in area of cash handling or customer service.
• Prior management experience recommended.

Responsibilities

• Greet customers entering the branch in a courteous and professional manner.
• Balance reserve cash daily and manage teller cash operations.
• Assist in teller functions as needed during staff fluctuations.
• Support branch sales/quality referral process and identify cross-sell opportunities.
• Conduct coaching sessions and performance reviews for teller staff.

Skills

Teller experience

Customer service

Sales

Leadership

Microsoft Office

Cash handling

Education

High school degree or equivalent

Two years teller experience

Prior management experience recommended

Tools

Microsoft Office

Job description

INB, N.A. in Riverton, Illinois, is seeking a Branch Operations Supervisor to support the Branch Manager in overseeing daily branch operations, staff development, and adherence to policies.

The role combines banking operations with frontline customer service, including opening accounts, educating customers on products, cross-selling, and ensuring accurate cash handling. In-office position; prior teller and supervisory experience preferred.