Branch Operations & Service Leader

Prairie State Bank & Trust; Savoy (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Prairie State Bank & Trust in Savoy, IL is seeking a Branch Manager I to lead daily branch operations and deliver exceptional customer service. You will supervise staff, coach through training, promote bank products, and ensure performance goals are met while maintaining a welcoming environment for customers and colleagues.

The role requires proven leadership in banking or customer service, strong communication skills, adaptability, and a drive to develop a high-performing team.

Qualifications

• High school diploma or equivalent; college degree preferred.
• At least 3 years of progressively responsible banking or customer service experience.
• Experience as a team lead, supervisor, or manager.

Responsibilities

• Oversee daily operations and ensure compliance with bank policies and procedures
• Supervise, coach, and support branch staff to maintain high service standards
• Conduct staff training through role-play, coaching, and regular feedback
• Promote bank products and services and support branch sales initiatives
• Ensure customer concerns are resolved efficiently and follow up on outstanding issues
• Create and maintain effective schedules and coordinate time-off coverage
• Monitor goals and performance metrics along with achieving organizational initiatives
• Support facility maintenance, branch security procedures, and audit readiness
• Encourage team involvement in bank-wide campaigns and initiatives
• Establish and maintain relationships with existing and new customers

Skills

Leadership experience

Strong communication

Decision-making

Problem-solving

Flexibility

Coaching

Multitasking

Organizational skills

Time management

Development motivation

Education

High school diploma or equivalent

College degree preferred

3+ years banking supervisory/management experience

Job description

Prairie State Bank & Trust in Savoy, IL is seeking a Branch Manager I to lead daily branch operations and deliver exceptional customer service. You will supervise staff, coach through training, promote bank products, and ensure performance goals are met while maintaining a welcoming environment for customers and colleagues.

The role requires proven leadership in banking or customer service, strong communication skills, adaptability, and a drive to develop a high-performing team.