Branch Operations Supervisor

INB, N.A.; Riverton (IL); On-site; USD 42,000 - 43,000; Full time

Job summary

INB, N.A. in Riverton, Illinois, is seeking a Branch Operations Supervisor to support the Branch Manager in overseeing daily branch operations, staff development, and adherence to policies.

The role combines banking operations with frontline customer service, including opening accounts, educating customers on products, cross-selling, and ensuring accurate cash handling. In-office position; prior teller and supervisory experience preferred.

Qualifications

• High school degree or equivalent required.
• Two years teller experience and/or training required in area of cash handling or customer service.
• Prior management experience recommended.

Responsibilities

• Greet customers entering the branch in a courteous and professional manner.
• Balance reserve cash daily and manage teller cash operations.
• Assist in teller functions as needed during staff fluctuations.
• Support branch sales/quality referral process and identify cross-sell opportunities.
• Conduct coaching sessions and performance reviews for teller staff.

Skills

Teller experience

Customer service

Sales

Leadership

Microsoft Office

Cash handling

Education

High school degree or equivalent

Two years teller experience

Prior management experience recommended

Tools

Microsoft Office

Job description

Description

Please note: This is an in-office position located in Riverton, Illinois.

About Us:

At INB, your career is more than a job; it’s a chance to make a difference. As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day.

Job Summary

Under limited supervision, the Branch Operations Supervisor will assist the Branch Manager in supervising branch operations and staff development by communicating policies and procedures, providing technical support, delegating responsibilities, evaluating performance, and supporting sales and service activities. This position also serves as a banker and front-line customer ambassador, identifying customer needs through outbound calling, in-person meetings, inbound phone calls, and daily branch interactions; educating customers about INB financial products and services; opening and maintaining accounts; completing transactions; and selling or referring appropriate solutions to meet customer needs.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as well as other duties that are assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Responsibilities:

• Responsible for greeting all bank customers, as they enter the branch, in a courteous and professional manner.
• Manage reserve cash vault, official check supply by maintaining dual-control records, preparing and receiving cash shipments, distributing teller cash orders and balancing reserve cash daily to ensure compliance with branch standards and guidelines; approve checks for payment and issues supervisor overrides.
• As dictated by staff fluctuation, maintain and balance an individual cash drawer by opening a teller station as needed to assist in customer transactions; (in this capacity, performs all duties of Teller).
• Monitor teller error and transaction reports by informing staff of errors and verifying accuracy to communicate correct procedures,
• Research teller proof errors by reviewing teller tapes, requesting copies, etc. for proper error resolution.
• Assist in bimonthly or random teller drawer audits to ensure compliance with set guidelines.
• Complete on the job training for new employees after completion of formalized teller classes to help employee adapt to work environment.
• Oversee delegated responsibilities by providing support and assistance as needed to create accurate reporting of monthly Management Control Reporting.
• Participate in maintaining strong customer relationships by providing courteous, efficient service and developing new business by acquainting non-customers with Bank services and presenting current customers with additional services. Identify and respond to cross-sell opportunities by selling or referring customers to the appropriate Bank personnel based on customer needs.
• Assist branch manager in evaluating individual performance by completing performance reviews on teller staff annually or as needed.
• Assist branch manager in conducting meaningful coaching sessions with teller staff to equip them with the skills necessary to identify and refer additional products and services to customers and non-customers.
• Serve as a mentor to teller staff to develop the skills needed for advancement within the bank.
• Serve customers in a banker capacity by assisting with account openings, account management, financial service needs, and account maintenance.
• Listen effectively to recognize customer needs, communicate available options, and provide or recommend solutions appropriate to those needs.
• Provide timely and efficient completion of customer transactions while maintaining accurate records and thorough handling of all monies assigned.
• Proactively participate in the branch sales/quality referral process and work toward individual, departmental, and Bank goals.
• Other duties as assigned.

Supervisory Responsibilities

This job has teller direct reports and Relationship Bankers as it relates to teller functions both part-time and full-time. Also requires supervisory responsibilities on the teller line.

Assists the Branch Manager in supervising branch staff in accordance with the organization's policies and applicable laws. Includes assisting with the overall direction, coordination, and evaluation of staff; interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

Education and/or Experience

High school degree or equivalent required; Two years teller experience and/or training required in area of cash handling or customer service. Prior management experience recommended.

Language Skills

Requires ability to communicate effectively and clearly (both written and verbally); Ability to read, write and comprehend simple instructions, short correspondence, and memos.

Mathematical Skills

Requires ability to perform basic mathematical calculations; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Requires ability to use good judgement in making routine and complex decisions; Must have excellent customer service skills with the ability to sell products and Services; Ability to accurately handle large sums of cash; Must be goal oriented and able to achieve individual goals as well as work as a team player to achieve departmental and/or Bank goals; Flexibility is necessary with the ability to adapt in an ever-changing environment.

Computer Skills

To perform this job successfully, an individual must be proficient in all Microsoft Office programs, with an ability to quickly learn other bank related programs

Physical Demands

The physical demands described below are representative of those required to perform the essential functions of the position. Reasonable accommodations may be provided, when appropriate, to enable qualified individuals with disabilities to perform the essential functions of the job.

The position requires the employee to occasionally or regularly lift and/or move items weighing up to 10 pounds, as required by the essential functions of the position. The employee may also be required to sit or stand for extended periods while working at a computer or monitor. The position requires the use of hands and fingers for operating and maintaining desktop and laptop computer equipment, keyboards, and related technology.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary:

$41,600- $43,000 annually.

The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.

Group Insurance Benefits and Plans

INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage is also extended to their eligible dependents. Active employees make premium contributions based on plan selections. Please click the link below for all benefits that are offered.

https://www.inb.com/Resources/9f1b90c4-905c-4cd7-9dee-afd9937ab37a/INB%20employee%20benefit%20flier%202025.pdf

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here: Know Your Rights: Workplace discrimination is illegal