Branch Operations Lead - Banking, Security & Service

Gulf Coast Bank and Trust Company; Gulfport (MS); On-site; USD 42,000 - 64,000; Full time

Job summary

Gulf Coast Bank & Trust Company in Gulfport, MS, seeks an Operations Officer to oversee Universal Bankers, open/close the branch, and ensure secure, compliant daily operations and exceptional customer service. The role emphasizes leadership, scheduling, cash handling, and risk management within a full-time schedule.

Ideal candidates have 2–5 years in consumer banking, strong communication, mentoring abilities, and proficiency with banking software and policy adherence.

Qualifications

• 2–5 years of consumer banking experience.
• Platform and/or teller supervision and cash handling experience.
• Knowledge of Regulatory and Compliance Laws and ability to maintain confidentiality.
• Excellent customer service and written/oral communication skills.
• Understanding of sales management processes and the importance of profiling and cross-selling.
• Ability to multi-task, problem solve, mentor, delegate, and work independently or as a team.
• Skilled in applicable software applications and office equipment.
• Excellent attention to detail and ability to use Intranet/Internet to research and execute.

Responsibilities

• Opens/closes branch daily, prepares employee schedules and workflows, monitors branch cash general ledger accounts and recap sheet to ensure balance within stated cash limit, and monitors branch proof adjustment general ledger suspense account and clears entries.
• Ensures daily processing of customer transactions and branch capture, including mail deposits and night depository transactions.
• Ensures proper internal controls and compliance with all bank regulatory requirements.
• Ensures branch employees properly handle confidential information, including passwords.
• If the branch has an on-site ATM, ensures ATM is balanced and troubleshoot problems.
• Ensures branch facilities are maintained by communicating needs with facility management.
• Serves as security officer under the direction of Branch Manager by preparing and conducting monthly security meetings and ensuring all branch employees are knowledgeable of security equipment and procedures.
• Serves as a mentor to Universal Bankers and works with Branch Manager to provide counseling to Universal Bankers when needed, including proper documentation and follow-up.
• Works with Branch Manager to deploy resources that optimize individual/team performance.
• Assumes the role of Branch Manager when he/she is unavailable.
• Additional duties as defined in Universal Banker job description.
• Performs additional duties and special projects as assigned.

Skills

Customer service

Written and oral communication

Sales & cross-selling

Mentoring & leadership

Regulatory compliance knowledge

Problem solving

Multi-tasking

Attention to detail

Computer literacy

Education

High School diploma or equivalent

Job description

Gulf Coast Bank & Trust Company in Gulfport, MS, seeks an Operations Officer to oversee Universal Bankers, open/close the branch, and ensure secure, compliant daily operations and exceptional customer service. The role emphasizes leadership, scheduling, cash handling, and risk management within a full-time schedule.

Ideal candidates have 2–5 years in consumer banking, strong communication, mentoring abilities, and proficiency with banking software and policy adherence.