Operations Officer

Gulf Coast Bank & Trust Co.; Gulfport (MS); On-site; USD 42,000 - 66,000; Full time

Job summary

Gulf Coast Bank & Trust Company seeks an Operations Officer to supervise Universal Bankers, oversee daily branch operations, and ensure top-tier customer service. The role emphasizes internal controls, security, and efficient cash handling.

The position requires a High School diploma (or equivalent) and 2–5 years of consumer banking experience, with strong communication skills and a focus on cross-selling and mentorship. Travel may be required to support branch needs.

Qualifications

• High School diploma or equivalent required; 2–5 years of consumer banking experience preferred.
• Demonstrated excellence in customer service and written/oral communication.
• Understanding of sales management processes, profiling, and cross-selling.
• Ability to multitask, problem-solve, mentor, delegate, and work independently or with a team.
• Experience with applicable software applications and office equipment.
• Strong attention to detail and ability to research using intranet/internet.

Responsibilities

• Opens/closes branch daily and manages employee schedules and workflows.
• Monitors branch cash general ledger accounts and cash limits; ensures accuracy of reconciling entries.
• Oversees daily processing of customer transactions and branch capture, including mail deposits and night depository.
• Maintains internal controls and regulatory compliance; protects confidential information.
• Balances and troubleshoots ATM if on-site; coordinates with facility management for branch needs.
• Acts as security officer and conducts monthly security meetings; trains staff on security procedures.
• Mentors Universal Bankers and collaborates with Branch Manager for performance and documentation.
• Assists Branch Manager in resource deployment to optimize team performance.
• Serves as Branch Manager when the manager is unavailable.
• Performs additional duties and special projects as assigned.

Skills

Customer service

Written and verbal communication

Cross-selling

Team leadership

Multi-tasking

Mentoring

Cash handling

Education

High School diploma or equivalent

2-5 years consumer banking experience

Job description

Description

Summary

The Operations Officer performs Universal Banker duties and oversees day-to-day operations of Universal Bankers to ensure exceptional customer service and properly implemented security measures.

Responsibilities

• Opens/closes branch daily, prepares employee schedules and workflows, monitors branch cash general ledger accounts and recap sheet to ensure balance within stated cash limit, and monitors branch proof adjustment general ledger suspense account and clears entries.
• Ensures daily processing of customer transactions and branch capture, including mail deposits and night depository transactions.
• Ensures proper internal controls and compliance with all bank regulatory requirements.
• Ensures branch employees properly handle confidential information, including passwords.
• If the branch has an on-site ATM, ensures ATM is balanced and troubleshoot problems.
• Ensures branch facilities are maintained by communicating needs with facility management.
• Serves as security officer under the direction of Branch Manager by preparing and conducting monthly security meetings and ensuring all branch employees are knowledgeable of security equipment and procedures.
• Serves as a mentor to Universal Bankers and works with Branch Manager to provide counseling to Universal Bankers when needed, including proper documentation and follow-up.
• Works with Branch Manager to deploy resources that optimize individual/team performance.
• Assumes the role of Branch Manager when he/she is unavailable.
• Additional duties as defined in Universal Banker job description.
• Performs additional duties and special projects as assigned.

Requirements

Skills/Experience/Education

• High School diploma or equivalent and 2-5 years of consumer banking experience.
• Platform and/or teller supervision and cash handling experience.
• Knowledge of Regulatory and Compliance Laws and ability to maintain confidentiality.
• Excellent customer service and written/oral communication skills.
• Understanding of sales management processes and the importance of profiling and cross-selling.
• Ability to multi-task, problem solve, mentor, delegate, and work independently or as a team.
• Skilled in applicable software applications and office equipment.
• Excellent attention to detail and ability to use Intranet/Internet to research and execute.

Essential Mental & Physical Requirements

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to read and interpret a document if required to perform the essential job functions.
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required and may be revised as business needs evolve.

Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.