Branch Operations Lead

Trustco Bank; Leesburg (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental & vision

Health Savings Account

401(k) with match

Paid time off + holidays

Tuition reimbursement

Training & development

Loan discounts

Job summary

Trustco Bank in Leesburg, FL is seeking an Assistant Branch Manager to support the Branch Manager, supervise staff, and ensure a high level of customer service. You will help manage daily operations, oversee tellers and ensure compliance with bank policies while promoting growth and community engagement.

The role emphasizes leadership, mortgage and IRA service experience, and a focus on security and accuracy in transactions. Full-time hours include varied shifts to align with branch needs.

Qualifications

• High School Diploma or equivalent.
• Proven supervisory and leadership experience.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Well-organized and adept at managing multiple priorities.
• Team-oriented with the ability to thrive in collaborative environments.
• Ability to lift 10-20 lbs., stand for extended periods.

Responsibilities

• Operational Leadership: Stepping into the Branch Manager’s shoes during their absence, managing staff, and maintaining smooth day-to-day operations.
• Team Supervision: Overseeing Head Teller and Teller teams, fostering a culture of excellence and accountability.
• Branch Branding & Growth: Building a strong branch identity, promoting sales initiatives, and championing exceptional customer service.
• Customer Engagement: Personally, connecting with clients and prospects, resolving issues efficiently, and ensuring satisfaction aligns with our high standards.
• Compliance & Accuracy: Reviewing and approving transactions, while maintaining strict adherence to policies.
• Performance & Standards: Striving to meet and exceed branch performance metrics, focusing on operational controls, security, and regulatory compliance.
• Professional Development: Continually enhancing your banking acumen and sales techniques through training, workshops, and ongoing education.

Skills

Supervisory leadership

Team management

Customer service

Multi-tasking

English fluent

Bilingual a plus

Attention to detail

Education

High School Diploma or equivalent

Job description

Trustco Bank in Leesburg, FL is seeking an Assistant Branch Manager to support the Branch Manager, supervise staff, and ensure a high level of customer service. You will help manage daily operations, oversee tellers and ensure compliance with bank policies while promoting growth and community engagement.

The role emphasizes leadership, mortgage and IRA service experience, and a focus on security and accuracy in transactions. Full-time hours include varied shifts to align with branch needs.