Branch Operations Director - Lead Growth & Service

TENCU; Johnson City (TN); On-site; USD 95,000 - 140,000; Full time

Job summary

TENCU in East Tennessee seeks an experienced Director of Branch Operations to lead Teller Supervisors, develop leaders, and drive growth across Cookeville and Johnson City.

You will partner with executive leadership to ensure strong member service, compliance, and community engagement. This on-site, exempt role requires 5-8 years in banking and a Bachelor's degree preferred, with local Tennessee candidates only.

Qualifications

• 5-8 years of progressive experience in a banking or credit union environment.
• Minimum of 3 years of leadership or management experience.
• Strong knowledge of branch operations, deposit services, and retail banking.

Responsibilities

• Lead Teller Supervisors and branch teams across multiple locations.
• Coach, mentor, and develop emerging leaders.
• Develop and execute branch sales and service strategies; monitor performance.

Skills

Leadership

Strategic thinking

Communication

Relationship-building

Problem-solving

Education

Bachelor's degree

Tools

Banking software

Job description

TENCU in East Tennessee seeks an experienced Director of Branch Operations to lead Teller Supervisors, develop leaders, and drive growth across Cookeville and Johnson City.

You will partner with executive leadership to ensure strong member service, compliance, and community engagement. This on-site, exempt role requires 5-8 years in banking and a Bachelor's degree preferred, with local Tennessee candidates only.