Branch Operations & Customer Success Coordinator

HANSONS; Omaha (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Health benefits after 30 days

401(k) with company match

Holiday pay after 30 days

PTO with rollover

Training & resources

Advancement opportunities

Employee committees

Supportive team culture

Job summary

HANSONS in Omaha, NE is seeking a Branch Coordinator to support project execution, customer communication, scheduling, and branch operations. You’ll be the primary contact for customers and coordinate with installation teams to keep projects on track and deliver an outstanding experience.

The role offers growth, training, and a culture focused on recognition and collaboration, with weekly pay, health benefits after 30 days, and a path for advancement.

Qualifications

• High school diploma or GED.
• At least 1 year of administrative, office, customer service, scheduling, or coordination experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office (Word and Excel).
• Ability to work independently and manage multiple priorities.
• Must be at least 18 years old.

Responsibilities

• Serve as the primary point of contact for customers throughout their project lifecycle.
• Conduct welcome calls and establish clear expectations for the project process.
• Provide installation-day communication and support.
• Coordinate with customers, installation partners, and internal teams to ensure projects stay on schedule.
• Resolve customer concerns and elevate issues when necessary.
• Schedule and reschedule installation appointments and maintain an optimized calendar.
• Confirm installation dates, customer readiness, and project logistics.
• Manage scheduling changes due to weather or operational needs.
• Complete project completion calls and payment collection activities.
• Process payments and ensure all project documentation is uploaded accurately.
• Support project closeout and escalation procedures.
• Answer phones and assist customers, vendors, and visitors professionally.
• Maintain incoming/outgoing mail and order office supplies.
• Assist with onboarding activities and communication with corporate departments.
• Help maintain efficient branch operations in support of leadership.

Skills

Administrative experience

Customer service

Scheduling

Organization

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

HANSONS in Omaha, NE is seeking a Branch Coordinator to support project execution, customer communication, scheduling, and branch operations. You’ll be the primary contact for customers and coordinate with installation teams to keep projects on track and deliver an outstanding experience.

The role offers growth, training, and a culture focused on recognition and collaboration, with weekly pay, health benefits after 30 days, and a path for advancement.