Branch Operations Specialist - Fast-Paced, Customer-Focused

HANSONS; Sioux Falls (SD); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Up to $22/hr

Weekly pay

Health benefits

401(k) with match

Holiday pay

PTO with rollover

Tools and training provided

Growth opportunities

Employee-led committees

Supportive team culture

Job summary

HANSONS is seeking a Branch Coordinator to support project execution, customer communication, scheduling, and branch operations. The role thrives in a fast-paced setting, solving problems, and delivering an outstanding customer experience from start to finish.

Join a company with decades of experience in home improvement and a commitment to growth, training, and a collaborative team culture. Weekly pay, benefits after 30 days, and opportunities for advancement are offered.

Qualifications

• Proven admin experience in fast-paced settings.
• Excellent written and verbal communication skills.
• Solid organizational and multitasking abilities.
• Proficient with Microsoft Word and Excel.
• Ability to work independently and manage multiple priorities.
• Must be at least 18 years old.

Responsibilities

• Serve as the primary contact for customers throughout the project lifecycle.
• Conduct welcome calls and set clear expectations for the process.
• Provide installation-day communication and support.
• Coordinate with customers, installation partners, and internal teams to keep projects on schedule.
• Resolve customer concerns and escalate issues when needed.
• Schedule and reschedule installation appointments.
• Maintain an optimized installation calendar and maximize crew productivity.
• Confirm installation dates, readiness, deliveries, and logistics.
• Manage weather or request-based scheduling changes.
• Complete project closeout and collect payments as required.
• Ensure all project documentation is uploaded accurately.

Skills

Administrative experience

Customer service

Scheduling

Microsoft Office

Communication

Multitasking

Organizational skills

Independent work

Education

High school diploma or GED

Tools

CRM software

Project management software

Job description

HANSONS is seeking a Branch Coordinator to support project execution, customer communication, scheduling, and branch operations. The role thrives in a fast-paced setting, solving problems, and delivering an outstanding customer experience from start to finish.

Join a company with decades of experience in home improvement and a commitment to growth, training, and a collaborative team culture. Weekly pay, benefits after 30 days, and opportunities for advancement are offered.