Branch Operations Coordinator

North American Transportation Management Institute; Tampa (FL); Hybrid; USD 36,000 - 56,000; Full time

Benefits offered by this job

ESOP ownership

401(k) match

Medical & dental coverage

Paid time off

Job summary

NetPlanner Systems, Inc. is seeking an organized office administrator to support branch staff, manage schedules, and track jobs. You will handle material orders, CRM updates, and assist with billing and inspections. Strong attention to detail and the ability to work under pressure are essential for success.

The role involves coordinating with project managers, assisting with onboarding, and helping with IT issues and site setups. A proactive, reliable team player will thrive here.

Qualifications

• Must have intermediate Microsoft Word and Excel skills.
• Ability to work under pressure and stay organized.
• Self-starter who requires minimal supervision.
• Decisive and proactive approach to problem solving.
• Team player with strong communication.
• Very detail oriented and well organized.
• Strong work ethic and reliability.

Responsibilities

• Work independently on various tasks assigned by supervisor/manager.
• Performs basic administrative tasks for all branch staff as needed.
• Send out and track daily tech tips.
• Participate in weekly scheduling meeting.
• Update and furnish tech schedule.
• Print and log new job orders (via labor tracking).
• Update labor tracking daily.
• Update CRM weekly or as needed.
• Send internal/external company related emails as needed.
• Schedule and log staff trainings and place certificates on the system.
• Follow up with customers on material orders, tech scheduling, job status.
• Assist with material ordering and status updates.
• Assist with additional material purchases via company credit card.
• Drop off materials to job sites as needed.
• Assist techs with Airbnb/hotel rentals (including orientation attendee's).
• Conduct on site orientations as needed.
• Assist with onboarding and background checks (GAC, FLECT, Sav Arena, etc.).
• Assist with closeout documentation.
• Assist techs with IT issues (help desk emails).
• Retrieve and place test results in customer folders.
• Create and complete job status reports.
• Inventory and track company property issues to techs.
• Create and maintain customer tracking spreadsheets for current projects.
• Assist with fleet maintenance and tag renewals.
• Order, track and call off lifts.
• Assist with billing and closing out jobs in the system.
• Permit coordination with PC team.
• Help pull permits.
• Coordinate with PM and call in inspections.
• Permit closeout and ordering office supplies.
• Greet and direct office visitors.
• Work on job sites as needed.
• Assist with anything that helps streamline the continuity of the overall business or projects.

Skills

Microsoft Word

Microsoft Excel

Under pressure

Self-starter

Problem solving

Team player

Detail oriented

Strong work ethic

Job description

NetPlanner Systems, Inc.

Essential Duties and Responsibilities

• Work independently on various tasks assigned by supervisor/manager
• Performs basic administrative tasks for all branch staff (as needed)
• Send out and track daily tech tips
• Participate in weekly scheduling meeting
• Update and furnish tech schedule
• Print and log (via labor tracking) new job orders
• Update labor tracking daily
• Update CRM weekly or as needed
• Send internal/external company related emails as needed
• Schedule and log staff trainings and places certificates on the system
• Follow up with customers on material orders, tech scheduling, job status
• Assist with material ordering and status updates
• Assist with additional material purchases via company credit card
• Drop off materials to job sites as needed
• Assist techs with Airbnb/hotel rentals (including Norcross orientation attendee's)
• Conduct on site orientations as needed
• Assists with onboard and background checks (i.e., GAC, FLECT, Sav Arena, etc.)
• Assist with closeout documentation
• Assist techs with IT issues (sending emails to help desk)
• Retrieve and place test results in customer folders
• Create and complete job status reports
• Inventory and track company property issues to techs (i.e., laptops, testers, labelers, ladders, etc.)
• Creates and maintains customer tracking spreadsheets that lists current projects
• Assist with company fleet maintenance and tag renewals
• Order, track and call off lifts
• Assisting with billing and closing out jobs on the system
• Permit coordination with PC team
• Help pull permits
• Coordinating with PM and calling in inspections
• Permit closeoutOrdering office supplies
• Greet and direct office visitors
• Work on job sites as needed
• Assist with anything that helps streamline the continuity of the overall business or projects

Competencies and Qualifications

• Intermediate Microsoft Word and Excel skills are required
• Works well under pressure
• Self-starter / self-motivator requiring minimal supervision
• Decisive and proactive approach to problem solving
• Team player
• Must be very detail oriented and organized
• Strong work ethic

Join a team that invests in you! ESOP ownership, 401(k) match, medical & dental coverage, paid time off, holiday pay, and more. We're an Equal Opportunity Employer and federal contractor committed to fair, merit-based hiring.