Branch Manager I - Rental

Gregory Poole Equipment Company; Camden (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

Gregory Poole Equipment Company in Camden, NJ seeks an experienced manager to plan and oversee branch operations for parts, service and product support. You will supervise staff, set goals, schedule field service, and ensure profitability.

This role partners with Sales and Product Support, manages budgets, conducts customer site visits, and leads recruiting, coaching, performance reviews, training and discipline. A high school diploma with supervisory experience or higher education is required.

Qualifications

• High school graduate with 2 years supervisory experience or college graduate with 2 years supervisory experience.
• Experience in construction service industry or similar product support/service.
• Proficient PC skills and MS Office (Excel, Word, Outlook).

Responsibilities

• Site Administration: supervise service and parts branch staff and manage office activities.
• Drive business development by coordinating with Sales and Product Support managers and planning budgets.
• Group Leadership: recruit, coach, conduct performance reviews, train, and discipline staff.

Skills

Leadership

Supervisory experience

Team management

Education

High school diploma; technical/community college or 4-year degree preferred

Tools

Excel

Word

MS Outlook

Windows

Job description

PRIMARY FUNCTION:

Planning and managing the branch operations to insure efficient and profitable parts, service and product support sales. Provide effective customer relation activities designed to enhance continuing services use by customers. Support overall construction sales throughout the company.

ESSENTIAL DUTIES:

I. Site Administration - 50% time activity

• Provides daily supervision and guidance for service and parts branch associates and manages general office business activities as needed.
• Establish and monitor parts and service goals and results including location conditions, job and performance standards, time utilization and performance of associates, etc.
• Insures timely and appropriate scheduling/dispatching of field service technicians.

• Ensures proper work order maintenance by monitoring daily time entry and workorder processing. Meets company's mandated "10 days from last labor activity" in closings of workorders.

• Evaluates overall quality of site parts and service activities and implement actions to provide the best customer service while insuring necessary profitability.
• Monitors all company property to insure proper maintenance (i.e. vehicles, building, tooling, etc.)
• Ensures all required reports and operational bookkeeping is submitted in a timely manner.
• Ensures cash sale collection procedures are followed.

II. Business development and management activities - 30 % time activity

• Provides managerial integration with the Sales Manager and Product Support Manager to continuously improve operational sales and profits.

• Participates as a member of the divisional management staff in planning and assessing new parts and service approaches and objectives to insure future profits and customer service.

• Develops and administers annual parts and service budgets and monitors expenditures to insure the most cost effective and efficient utilization of resources. (associates, fiscal, and capitol)

• Conducts periodic customer site visits to promote construction service and parts activities.

• Assist in developing parts and service merchandising programs by submitting ideas from customer site visits and discussions.

III. Group Leadership - 20 % time activity

• Provides daily and long-term leadership for the direct report associates to include but not be limited to the following activities:

• Recruiting/Hiring
• Coaching/Supporting
• Conducting Performance Reviews
• Training and Developing
• Counseling and Disciplining
• Dismissing

MINIMUM REQUIREMENTS:

Education: High school graduate, prefer a technical/community college or four-year college graduate.

Work Experience: High school graduate must have 2 years supervisor experience, with 4 years construction service industry or similar product support/service experience; college graduate must have 2 years supervisory experience, preferably in a similar service industry.

Physical: Must be able to lift, bend, stoop, and drive routinely and regularly.

Other: Should have PC experience and be familiar with Windows Office, especially Excel and Word and MS Outlook.Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.