Branch Operations & Client Experience Specialist

Amalgamated Bank; Washington (District of Columbia); On-site; USD 30,000 - 39,000; Full time

Job summary

Amalgamated Bank in Washington, DC seeks a Branch Support Administrator to provide client-focused administrative services and high-quality customer service across a broad range of banking tasks. You will handle new account paperwork, support Commercial Banking, process routine transactions, maintain accurate records, and assist customers with daily banking needs.

The ideal candidate has at least 2 years teller experience, strong communication skills, and flexibility to transfer within the

Qualifications

• High School Diploma or equivalent.
• A minimum of two years Teller experience required or having completed teller training in lieu of experience.
• Strong interpersonal and communication skills to build rapport with customers.
• Must be flexible to work or transfer throughout the network as needed.
• Detailed knowledge of banking procedures, regulations and branch functions.

Responsibilities

• Provide administrative support to render quality service to clients needing special handling.
• Process and track new retail and commercial account opening paperwork.
• Support Commercial Banking team as needed.
• Perform RBR duties: stop payments, deposits/withdrawals, cash checks, etc.
• Maintain neat files, documents, and correspondence; scan and index daily.

Skills

Teller experience

Interpersonal skills

Flexibility

Banking procedures

Education

High School Diploma or equivalent

Tools

Redi system

Job description

Amalgamated Bank in Washington, DC seeks a Branch Support Administrator to provide client-focused administrative services and high-quality customer service across a broad range of banking tasks. You will handle new account paperwork, support Commercial Banking, process routine transactions, maintain accurate records, and assist customers with daily banking needs.

The ideal candidate has at least 2 years teller experience, strong communication skills, and flexibility to transfer within the