Branch Operations & Client Experience Lead

Next Frontier Capital; City of Niagara Falls (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care benefits

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

Chase is seeking a Branch Operations Lead in Niagara Falls, NY to work with the Branch Manager and team to deliver exceptional client experiences while ensuring compliance and efficient operations.

You will guide lobby flow, assist with transactions, promote self-service options, and uphold loss control and audits. The role emphasizes leadership, regulatory adherence, and building trusted relationships with clients.

Qualifications

• Follows policies, procedures and regulatory banking requirements.
• Detail-oriented and organized.
• Strong leadership and operational proficiency to ensure transaction accuracy.
• Ability to educate and inform the branch team and partners.
• Strong client relationships and ability to refer to experts.
• 1+ years of retail banking experience.
• High school degree or GED.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Policy adherence

Detail orientation

Leadership

Team education

Client engagement

Retail banking experience

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead in Niagara Falls, NY to work with the Branch Manager and team to deliver exceptional client experiences while ensuring compliance and efficient operations.

You will guide lobby flow, assist with transactions, promote self-service options, and uphold loss control and audits. The role emphasizes leadership, regulatory adherence, and building trusted relationships with clients.