Branch Operations & Client Experience Coordinator

equitable; Illinois; Hybrid; USD 60,000 - 65,000; Full time

Job summary

Equitable, in Oak Brook IL, is seeking a Branch Office Coordinator to keep daily operations running smoothly and ensure a best-in-class client and internal experience. This full-time, in-office role supports reception, correspondence handling, inventory, onboarding, and cross-team coordination.

The position emphasizes strong organizational, communication, and multi-tasking skills, with a base salary range of $60,000–$65,000 and full benefits. Core hours are 8:30 AM–5:30 PM, Monday through Friday.

Qualifications

• 2+ years of experience in a business office or administrative environment.
• Bachelor’s degree preferred, or equivalent experience showcasing business insight and professionalism.
• Proven business acumen, with the ability to understand priorities and support overall office and operational objectives.
• Strong technical proficiency, with the ability to effectively utilize business systems, tools, and software applications.
• Confident and professional communication skills, with the ability to engage and collaborate effectively across all levels of the organization.
• Demonstrated ability to manage multiple priorities simultaneously, balancing competing workflows, projects, and problem resolution with accuracy and efficiency.

Responsibilities

• Coordinate the intake, sorting, and delivery of incoming correspondence, prioritizing time-sensitive materials.
• Maintain operational accuracy by logging checks, applications, and forms to the appropriate service centers in a timely manner.
• Ensure office readiness by managing inventory of supplies and sales materials to support business continuity.
• Lead office coordination efforts, including client hospitality, equipment upkeep, and vendor engagement for day-to-day needs.
• Drive training excellence by coordinating Associate Training sessions—developing agendas, managing technology, organizing speakers, and confirming attendance.
• Enable seamless communication across associates, leadership, and partners to ensure alignment and execution.
• Support talent acquisition efforts through recruiting coordination and sourcing activities.
• Deliver a best-in-class experience for clients and associates by ensuring responsiveness, professionalism, and attention to detail at every touchpoint.

Skills

Office administration

Communication

Multitasking

Education

Bachelor’s degree

Tools

Business software

Job description

Equitable, in Oak Brook IL, is seeking a Branch Office Coordinator to keep daily operations running smoothly and ensure a best-in-class client and internal experience. This full-time, in-office role supports reception, correspondence handling, inventory, onboarding, and cross-team coordination.

The position emphasizes strong organizational, communication, and multi-tasking skills, with a base salary range of $60,000–$65,000 and full benefits. Core hours are 8:30 AM–5:30 PM, Monday through Friday.