Branch Office Manager — Operations & Customer Excellence

Firstcall Mechanical Group; Boston (MA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Healthcare coverage

401(k) with 5% match

Life Insurance & Disability

Paid time off & holidays

FirstCall Academy & LEAP

Referral bonus $2,500

Company vehicle or allowance

Phone allowance

Uniforms

Work boot allowance

Job summary

LC Anderson Inc, a FirstCall Group Company, based in Boston, MA, is seeking an experienced Office Manager to lead the branch office and support the Branch Leader. The role emphasizes superb customer service, process excellence, and strong coordination of administrative tasks.

The Office Manager will oversee office operations, supervise staff, manage calendars, and coordinate travel while maintaining systems for filing, reporting, and invoicing. This is a full-time on-site position.

Qualifications

• 3-5+ years of prior office management experience.
• Systems proficiency and problem-solving.
• Organization and follow-through.
• Strong communication and customer service.
• Knowledge of BuildOps is a plus.
• Manage sensitive information appropriately and maintain confidentiality.

Responsibilities

• Capable of working from a private office.
• Establish and maintain filing, reporting, and database systems.
• Answer multiple incoming phone lines and manage emails.
• Organize dispatch routes for technicians.
• Collaborate with management and clients regularly.
• Overseeing general office operations and scheduling.
• Produce reports, quotes, and contracts.
• Coordinate travel and staff calendars.
• Supervise office staff and ensure productivity.

Skills

Office management

Systems proficiency

Problem-solving

Organization

Communication

Customer service

Confidentiality

Microsoft Office

Tools

BuildOps

Job description

LC Anderson Inc, a FirstCall Group Company, based in Boston, MA, is seeking an experienced Office Manager to lead the branch office and support the Branch Leader. The role emphasizes superb customer service, process excellence, and strong coordination of administrative tasks.

The Office Manager will oversee office operations, supervise staff, manage calendars, and coordinate travel while maintaining systems for filing, reporting, and invoicing. This is a full-time on-site position.