Office Manager

Firstcall Mechanical Group Llc; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle or allowance

Phone allowance

Uniforms and boot allowances

Competitive weekly pay

Healthcare coverage

401(k) with 5% match

Paid time off

Job summary

LC Anderson, part of the FirstCall Group, is seeking an experienced Office Manager in Boston to oversee the branch office and support the Branch Leader. The role emphasizes customer service, scheduling, and coordinating dispatch for technicians, while ensuring efficient office operations and data management.

The ideal candidate will bring strong communication skills, attention to detail, and a can-do attitude, with a focus on delivering world-class service to HVAC clients.

Qualifications

• 3+ years of office management experience.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and data reporting.
• Experience with BuildOps is a plus.

Responsibilities

• Capable of working in a private office and handling multiple tasks.
• Answer high-volume calls and manage emails promptly.
• Organize dispatch routes for technicians and manage staff calendars.
• supervise, train, and coach office staff to maximize productivity.

Skills

Office management

Customer service

Communication

Microsoft Office

BuildOps

Tools

BuildOps

Job description

LC Anderson, a FirstCall Group CompanyOFFICE MANAGERLocation: Boston, MAWHO IS FIRSTCALL?LC Anderson is a commercial HVACR company based in Boston. Founded in 1943, LC Anderson services various customers across the greater Boston area. Founded in 1943, LCA partnered with FirstCall Mechanical in 2025FirstCall Group is a commercial and industrial HVAC, building controls, electrical, and plumbing services company. We serve commercial and industrial customers, including distribution centers, cold storage facilities, food manufacturing facilities, universities, and other commercial properties. FirstCall has approximately 290 employees and operations across Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas. We are actively growing our operations across the country.FirstCall not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.BENEFITS OVERVIEWFirstCall Group values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:Competitive Weekly PayComprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term DisabilityTime-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for VeteransCareer Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression ProgramGenerous Referral Bonus of $2,500 per referralRole-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowancesPOSITION OVERVIEWWe are currently seeking an experienced Office Manager to join the fast-growing LC Anderson team. The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service. The Office Manager will oversee and manage the branch office, supporting the Branch Leader and all other employees at the branch location.JOB RESPONSIBILITIESCapable of working and performing all duties in a private officeEstablish and/or maintain systems related to filing, reporting, and database managementAnswer multiple incoming phone linesMaintain and respond to email in a prompt and professional mannerOrganize and maintain dispatch routes for techniciansFollows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies supervisorDemonstrates accuracy and thoroughness in work performed; looks for ways to promote quality; monitors work to ensure qualityMake independent decisions daily, addressing the best way to handle specific tasksMust collaborate with support personnel, management, and clients regularlyOverseeing general office operationsGreeting visitors, answering a high volume of incoming phone calls, and delivering world-class service to our customersCoordinating appointments and meetings and managing staff calendars and schedulesSupervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivityCoordinating domestic travel, including flight, hotel, and car rental reservationsPurchasing office supplies and equipment and maintaining proper stock levelsProducing reports, composing correspondence, and drafting quotes and new contractsCreating presentations and other management-level reportsManaging Customer Service Representatives and DispatcherEnsure the highest level of internal customer serviceEnsure all ticket/jobs are updated and closed properlyMaintain estimating/quoting/service system, BuildOpsACCOUNTABILITIESContinual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industryElite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC & Refrigeration needsORGANIZATIONAL ALIGNMENTThe Office Manager will support the entire branch, reporting to the Branch Leader.3-5+ years of prior office management experienceSystems proficiency and problem-solvingOrganization and follow-throughStrong communication and customer serviceKnowledge of BuildOps is a plusManage sensitive information appropriately and maintain confidentialityStrong aptitude to work within deadlinesIntegrity, honesty, and responsibility with a desire to contribute to a teamHighly organized with attention to detailsExperience with Microsoft Office softwareBEHAVIORAL PROFILELanguage SkillsAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.Environmental RequirementsWill be required to work in a field environment, at multiple customer sites on a daily basis.Physical DemandsWhile performing the duties of this job, the employee is regularly required to use hands to operate a computer keyboard and reach with hands and arms. The employee is frequently required to stand, walk, and sit. The employee is continually required to climb, balance, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.