Branch Office Administrator & Service Support

PGW New Branding; Houston (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

401(k) retirement plan with company 2x

Job summary

PGW New Branding in Houston seeks an Office Administrator to support daily operations at the auto glass branch and calibration center. You will coordinate customer service, scheduling, billing, and documentation while maintaining accurate records and assisting both warehouse and technician teams.

This role serves as a key contact for customers, vendors, and staff, ensuring smooth workflows, timely service, and high customer satisfaction.

Qualifications

• High school diploma or equivalent; associate degree or administrative certification preferred.
• 2+ years of administrative, customer service, or office support experience.
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and ability to learn internal systems (scheduling, invoicing, HRIS).
• Detail-oriented with strong data entry accuracy and problem-solving skills.
• Ability to collaborate with cross-functional teams (technicians, warehouse, management).
• Customer-focused mindset with a professional and courteous demeanor.
• Basic understanding of billing, invoicing, or insurance claims is a plus.

Responsibilities

• Serve as the primary administrative support for branch operations, including answering phones, responding to emails, and greeting customers professionally.
• Process work orders, invoices, and payments accurately and in a timely manner.
• Handle basic accounting tasks such as cash handling, daily deposits, and reconciliation support.

Skills

Organizational skills

Communication skills

MS Office

Data entry

Team collaboration

Customer service

Problem-solving

Education

High school diploma

Associate degree

Administrative certification

Tools

HRIS

Scheduling software

Invoicing software

Job description

PGW New Branding in Houston seeks an Office Administrator to support daily operations at the auto glass branch and calibration center. You will coordinate customer service, scheduling, billing, and documentation while maintaining accurate records and assisting both warehouse and technician teams.

This role serves as a key contact for customers, vendors, and staff, ensuring smooth workflows, timely service, and high customer satisfaction.