Branch Office Administrator & CRM Payments Liaison

Best Choice Roofing; Memphis (TN); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision insurance

401k plan

Flexible schedule

Résumé du poste

Best Choice Roofing is seeking an Office Administrator to join our Memphis branch. You will be a key member of the team, handling customer service for homeowners and ensuring accurate processing of contracts and project documents.

You will also support employee lifecycle tasks and coordinate various administrative functions to keep the office running smoothly. The role requires strong organizational skills, proficiency in Microsoft Office, and familiarity with CRM systems.

Qualifications

• Prior office administration experience preferred.
• Excellent customer service and communication skills.
• Experience in roofing or construction is a plus but not required.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office and CRM familiarity.

Responsabilités

• Manage incoming phone calls and email correspondence from homeowners and team members.
• Serve as a point of contact for homeowners from contract signing through project start.
• Maintain accurate and up-to-date customer records.
• Support the Project Manager and General Manager with scheduling installations.
• Contact homeowners to facilitate timely payments and follow up on outstanding balances.
• Enter payments into the production system and ensure synchronization with financial platforms.
• Assist with collections by coordinating with homeowners and the production team.
• Process check payments and complete weekly bank deposits.
• Monitor the status of jobs in the CRM and update Sales Managers accordingly.
• Upload completed contract packets to the CRM system.
• Perform day-to-day administrative duties to support branch operations.

Connaissances

Customer service

Office administration

CRM systems

Microsoft Office

Communication

Formation

High school diploma

Outils

CRM systems

Microsoft Office

Description du poste

Best Choice Roofing is seeking an Office Administrator to join our Memphis branch. You will be a key member of the team, handling customer service for homeowners and ensuring accurate processing of contracts and project documents.

You will also support employee lifecycle tasks and coordinate various administrative functions to keep the office running smoothly. The role requires strong organizational skills, proficiency in Microsoft Office, and familiarity with CRM systems.