Office Administrator: Growth Path & Flexible Schedule

Best Choice Roofing; Memphis, Northern (TN, KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Best Choice Roofing is seeking an Office Administrator in Memphis to deliver exceptional customer service to homeowners and ensure accurate processing of contract packets and project documents. The role supports the employee lifecycle at the branch and coordinates daily administrative tasks to keep operations running smoothly.

Responsibilities include handling calls, managing records, assisting with scheduling, and coordinating payments and deposits, while collaborating with Project Manager and

Qualifications

• Prior office administration experience preferred.
• Excellent customer service and communication skills.
• Experience in roofing or construction is a plus but not required.
• Ability to travel locally as needed.
• Strong proficiency in Microsoft Office and familiarity with CRM systems.
• Comfortable communicating by phone and email.
• Detail-oriented with strong organizational and time-management skills.

Responsibilities

• Manage incoming phone calls and email correspondence from homeowners and team members.
• Serve as a point of contact for homeowners from contract signing through project start.
• Maintain accurate and up-to-date customer records.
• Support the Project Manager and General Manager with scheduling installations.
• Contact homeowners to facilitate timely payments and follow up on outstanding balances.
• Enter payments into the production system and ensure synchronization with financial platforms.
• Assist with collections by coordinating with homeowners and the production team.
• Process check payments and complete weekly bank deposits.
• Monitor the status of jobs in the CRM and update Sales Managers accordingly.
• Upload completed contract packets to the CRM system.
• Perform day-to-day administrative duties to support branch operations.

Skills

Customer service

Communication

Microsoft Office

CRM systems

Team player

Detail-oriented

Time management

Independent worker

Tools

CRM software

Job description

Best Choice Roofing is seeking an Office Administrator in Memphis to deliver exceptional customer service to homeowners and ensure accurate processing of contract packets and project documents. The role supports the employee lifecycle at the branch and coordinates daily administrative tasks to keep operations running smoothly.

Responsibilities include handling calls, managing records, assisting with scheduling, and coordinating payments and deposits, while collaborating with Project Manager and