Branch MSR I

STATE DEPARTMENT FEDERAL CREDIT UNION; Alexandria (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

4% 401(k) company match

Paid holidays

Tuition reimbursement

Parking incentives

Gym reimbursement

Potential work-from-home options after

Job summary

State Department Federal Credit Union is seeking a Branch MSR I to assist members with their financial needs, including explaining credit union services, processing transactions, resolving inquiries, and directing members to appropriate resources. The position blends teller operations with exceptional customer service to enhance member satisfaction and promote the credit union’s products and services.

Essential duties include processing deposits, withdrawals, transfers, loan payments, money

Qualifications

• 1 year of teller or customer service experience.
• Cash handling and sales experience.
• Excellent interpersonal and communication skills.
• Strong organizational and judgement capabilities.
• Proficiency in typing and Windows-based PC usage.

Responsibilities

• Process deposits, withdrawals, transfers, loan payments, money orders, and card advances with accuracy.
• Perform opening and closing duties for the branch as assigned.
• Deliver exceptional service to members in-person, by phone, and via digital channels.
• Utilize sales techniques to cross-sell credit union products based on member profiles.
• Maintain compliance with policies, including BSA logs.
• Collaborate with team members to ensure operational efficiency.
• Provide feedback to supervisors regarding teller line operations and member interactions.

Skills

Cash handling

Sales

Interpersonal communication

Organizational skills

Judgement

Typing

Tools

Windows OS

Job description

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.Benefits and Perks of SDFCU Include:Diversity and Inclusion: Work in an environment that values and respects all team membersPaid Holidays: Enjoy 12 paid holidays a year, including your birthdayFlexible Work Options: Potential work-from-home options after the introductory periodGenerous Paid Time Off: Ample vacation and personal days to maintain a health work-life balanceTuition Reimbursement: Support for your ongoing education and career developmentCommute/Parking Incentives: Financial incentives for your daily parkingComprehensive Insurance: Access to excellent medical, dental, and vision insurance packagesGym Reimbursement: Stay healthy with our gym membership reimbursement programTeam Bonding: Participate in company and team bonding events that foster a collaborative work environmentJoin us at SDFCU and be part of a team that values excellence, innovation, and professional growth.State Department Federal Credit Union is seeking a Branch MSR I. This role is responsible for assisting members and potential members with their financial needs, including explaining credit union services, processing transactions, resolving inquiries, and directing members to appropriate resources. The position combines teller operations with exceptional customer service to enhance member satisfaction and promote the credit union’s products and services.Essential Duties and Responsibilities:Process transactions such as deposit, withdrawals, transfers, loan payments, money orders, and credit card advances with accuracy and efficiencyPerform opening and closing duties for the branch as assigned.Deliver exception service to members through in-person interactions, phone calls, and digital banking messaging, ensuring their needs are effectively addressed.Utilize sales techniques to cross-sell credit union products and services based on member profiles.Maintain compliance with SDFCU's policies, including BSA/Compliance logs.Collaborate with team members to ensure operational efficiency.Provide feedback to supervisors regarding teller line operations and member interactions.Promote the credit union's positive image within the community.Required Skills and Competencies:Minimum of 1 year of experience in teller or customer service roles, including cash handling and salesExcellent interpersonal and communication skillsStrong organizational and judgement capabilitiesProficiency in typing and working in a Windows-based PC environment