Loan Servicing Representative I

STATE DEPARTMENT FEDERAL CREDIT UNION; Alexandria (VA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) with up to 4% SDFCU match

12 paid holidays per year

Paid time off

Tuition reimbursement

Commuting incentives

Gym reimbursement

Team bonding events

Job summary

STATE DEPARTMENT FEDERAL CREDIT UNION is seeking a Loan Servicing Representative I to assist members with questions about existing mortgage or consumer loan products. You will handle inquiries via phone, email, and mail, process payoffs, escrows, and loan adjustments, and maintain loan files.

The role requires a college degree (preferred), 3+ years in a credit union or banking environment, and strong organizational and communication skills.

Qualifications

• College degree preferred.
• Minimum 3 years of experience in a credit union or banking environment (lending experience preferred).
• Minimum 2 years of experience handling a large volume of telephone calls.
• Excellent organizational and time management skills.
• Excellent communications skills and attention to detail.
• Ability to exercise good judgment.
• Experience using Microsoft Office Suite to include Outlook, Word and Excel.

Responsibilities

• Issue Home Equity & First Trust mortgage payoffs requests to attorneys, title insurance companies and borrowers.
• Handle all member inquiries via phone, email and postal mail regarding the basic servicing of a consumer loan, First Trust mortgage or Home Equity loan to include escrows, automatic payment methods, coupons, payoffs and releases.
• Assist with maintaining files for consumer loans, First Trust mortgages and Home Equity loans to include filing and scanning loan documents into imaging system.
• Process basic aspects of auto loan releases and understand general guidelines for lien perfection.
• Maintain knowledge of required documentation for each loan product as they relate to the products offered and administered by SDFCU.
• Create and route Synapsis requests for loan adjustments, credit bureau reporting and research requests.
• Handle phone payments through Authorize.Net or set-up an EFT record for one-time only and recurring payments.
• Process incoming verification of mortgage requests.
• General understanding of Moneyline accounts, to include expiration, limits and overdrafts.
• Handling of indirect loan packages, including scanning, data validation, quality review, CIP, etc.

Skills

Customer service

Telephone handling

Attention to detail

Communication skills

Microsoft Office

Education

College degree preferred

Tools

Microsoft Office Suite

Job description

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.Benefits and Perks of SDFCU Include:Diversity and Inclusion: Work in an environment that values and respects all team membersPaid Holidays: Enjoy 12 paid holidays a year, including your birthdayFlexible Work Options: Potential work-from-home options after the introductory periodGenerous Paid Time Off: Ample vacation and personal days to maintain a health work-life balanceTuition Reimbursement: Support for your ongoing education and career developmentCommute/Parking Incentives: Financial incentives for your daily commuteComprehensive Insurance: Access to excellent medical, dental, and vision insurance packagesGym Reimbursement: Stay healthy with our gym membership reimbursement programTeam Bonding: Participate in company and team bonding events that foster a collaborative work environmentJoin us at SDFCU and be part of a team that values excellence, innovation, and professional growth.State Department Federal Credit Union is seeking a Loan Servicing Representative I to assist members with questions and concerns regarding an existing mortgage or consumer loan product.Essential Duties and Responsibilities:Issue Home Equity & First Trust mortgage payoffs requests to attorneys, title insurance companies and borrowers.Handle all member inquires via phone, email and postal mail regarding the basic servicing of a consumer loan, First Trust mortgage or Home Equity loan to include escrows, automatic payment methods, coupons, payoffs and releases.Assist with maintaining files for consumer loans, First Trust mortgages and Home Equity loans to include filing and scanning loan documents into imaging system.Process basic aspects of auto loan releases and understand general guidelines for lien perfection.Maintain knowledge of required documentation for each loan product as they relate to the products offered and administered by SDFCU.Create and route Synapsis requests for loan adjustments, credit bureau reporting and research requests.Handle phone payments through Authorize.Net or set-up an EFT record for one-time only and recurring payments.Process incoming verification of mortgage requests.General understanding of Moneyline accounts, to include expiration, limits and overdrafts.Handling of indirect loan packages, including but not limited to, scanning, data validation, quality review, CIP. etc.Required Skills and Competencies:College degree preferredMinimum 3 years of experience in a credit union or banking environment (lending experience preferred)Minimum 2 years of experience handling a large volume of telephone callsExcellent organizational and time management skillsExcellent communications skills and attention to detailsAbility to exercise good judgmentExperience using Microsoft office suite to include Outlook, Word and Excel