Branch Member Services Associate: Grow Your Career

NASA Federal Credit Union; Annapolis (MD); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401(k) with employer match up to 6%

Paid Vacation Leave

Education Assistance

Employee Referral Bonus

Identity Theft Protection

Life Insurance/AD&D

Employee Discount Program

Job summary

NASA Federal Credit Union is seeking a Branch Member Service Associate to deliver exceptional customer service in our branches while promoting NASA FCU products and services. This tiered role includes formal training modules, with career advancement as you learn new skills, plus a strong benefits package.

Travel to other locations is required on an as-needed basis. The position requires strong customer service, verbal communication, and a desire to help others.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience with cash handling or banking/credit union knowledge/experience with financial products.
• For Member Service Associate II: 6+ months opening personal accounts (savings, checking, CDs, Money Market) and experience with specialty accounts such as Trusts, Power of Attorney, Custodial, Guardianship, Estate, and Foreign Accounts, plus sales/cross-selling experience.

Responsibilities

• Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
• Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
• Responds to member inquiries regarding operation of accounts, rates, discrepancies, credit, debit and ATM cards, and loan applications.
• Processes a variety of financial transactions on member accounts including deposits, withdrawals, transfers, loan payments, checks, certificates, ACH/payroll/direct deposit, wire transfers, and stop payments.
• Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
• Handles consumer loan application processing, document collection, and disbursements.
• Advises members regarding available insurance protection (life, disability, gap, etc.).
• All MSAs may be temporarily assigned to other branches or departments; may support Call Center queues.
• All MSAs are expected to support other areas in the Credit Union.

Skills

Customer service

Verbal communication

Sales/cross-selling

Education

High school diploma or GED

Job description

NASA Federal Credit Union is seeking a Branch Member Service Associate to deliver exceptional customer service in our branches while promoting NASA FCU products and services. This tiered role includes formal training modules, with career advancement as you learn new skills, plus a strong benefits package.

Travel to other locations is required on an as-needed basis. The position requires strong customer service, verbal communication, and a desire to help others.