Branch Member Service Associate - Rockville, MD

Nasafcu; Rockville (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

NASA FCU in Rockville, MD is seeking a Branch Member Service Associate to deliver exceptional customer service in branches while promoting NASA FCU products and services. The role involves travel to other locations as needed and requires reliable transportation and banking experience. You will help members open personal accounts and process consumer loans.

The position emphasizes customer-focused service, solutions-based conversations, and growth through formal training modules.

Qualifications

• Must have banking experience or prior experience in a branch.
• Experience opening new personal accounts and processing consumer loans.
• Responds to member inquiries about accounts and products.
• Travel to other locations as needed; reliable transportation.

Responsibilities

• Empathize with members and provide solutions to meet needs.
• Identify member needs to offer suitable products and promote financial security.
• Process deposits and other transactions for member accounts.

Skills

Customer service

Verbal communication

Financial product knowledge

Job description

As a Branch Member Service Associate you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with formal training modules – YOU control your career advancement as you learn and execute new skills. In addition to a solid compensation package, there is also a generous benefits opportunity. This role will require travel to other locations on an as needed basis. You must have reliable transportation. Must have current or previous banking experience. Experience opening new personal accounts and processing consumer loans.

• Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
• Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
• Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
• Processes a variety of financial transactions on member accounts including deposits,