Branch Member Services Advisor

NASA Federal Credit Union; Upper Marlboro (MD); On-site; USD 48,000 - 57,000; Full time

Benefits offered by this job

Health Insurance

401(k) with employer match up to 6%

Paid Leave and Holidays

Education Assistance

Employee Referral Bonus

Job summary

NASA Federal Credit Union seeks a Branch Member Service Associate to deliver exceptional customer service and promote NASA FCU products in branches. The role requires travel to other locations as needed and reliable transportation.

You will handle daily transactions, assist with account openings, and advise on available insurance and bank services. A HS diploma and banking experience help you succeed in this tiered position with formal training and career advancement opportunities.

Qualifications

• Must have strong customer service skills and verbal communication abilities.
• Experience with opening personal accounts (savings/checking/CDs).
• Experience with sales/cross-selling of banking products.

Responsibilities

• Empathizes with members and provides solutions to use NASA FCU products and services.
• Identifies member needs and provides suitable financial solutions.
• Responds to inquiries about account operations, rates, and loan applications.

Skills

Customer service

Verbal communication

Sales/Cross-selling

Education

High school diploma or GED

Bank/Credit Union experience

Job description

NASA Federal Credit Union seeks a Branch Member Service Associate to deliver exceptional customer service and promote NASA FCU products in branches. The role requires travel to other locations as needed and reliable transportation.

You will handle daily transactions, assist with account openings, and advise on available insurance and bank services. A HS diploma and banking experience help you succeed in this tiered position with formal training and career advancement opportunities.