Branch Member Service Rep I: Growth & Community Impact

ADP, Inc.; Chelmsford (MA); On-site; USD 28,000 - 35,000; Full time

Job summary

Workers Credit Union in Chelmsford, MA is hiring a Branch Member Service Representative I. This on-site role focuses on delivering exceptional member service, handling transactions accurately, and promoting products and services to meet member needs.

You will process deposits, withdrawals, loans payments, and other routine transactions while building rapport with members and maintaining confidentiality. Strong attention to detail and communication skills are essential in a fast-paced environment.

Qualifications

• Minimum of one year of cash handling experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly.
• Maintain a working knowledge of all credit union deposit products, loan products, and electronic delivery channels.
• Lobby leads to ensure a positive member experience.
• Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs
• Encourage and assist members in resolving financial challenges and achieving goals

Skills

Cash handling

Customer service

Sales experience

Communication skills

Attention to detail

Education

High School diploma or equivalent

Tools

Banking software

ATMs

POS systems

Job description

Workers Credit Union in Chelmsford, MA is hiring a Branch Member Service Representative I. This on-site role focuses on delivering exceptional member service, handling transactions accurately, and promoting products and services to meet member needs.

You will process deposits, withdrawals, loans payments, and other routine transactions while building rapport with members and maintaining confidentiality. Strong attention to detail and communication skills are essential in a fast-paced environment.