Senior Business Relationship Manager

Cambridge Savings Bank; Waltham (MA); On-site; USD 111,000 - 148,000; Full time

Benefits offered by this job

Healthcare

Parental planning

Mental health benefits

Performance bonus opportunities

401(k) plan and match

Flexible time off

Other benefits

Job summary

Cambridge Savings Bank is seeking a Senior Business Relationship Manager in Waltham, MA to deepen existing client relationships and grow new business. You will leverage data and bank solutions—deposits, treasury management, and lending—to help clients operate more efficiently while expanding the bank's advisory footprint.

The role emphasizes relationship-building, collaboration across departments, and active participation in community events.

Qualifications

• Bachelor's degree in business or related field.
• 10 years of Banking or Business Development experience.
• Proven track record growing and maintaining an existing book of business and acquiring new business.
• Ability to adapt to changing industry trends and product offerings.
• Sales and service environment with defined sales goals.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Established COIs and referral sources.

Responsibilities

• Develop and maintain a portfolio of business clients with long-term growth.
• Meet or exceed business line production goals including deposits, lending and treasury management solutions.
• Structure and facilitate commercial loans and lines of credit with credit and lending teams.
• Prospect new business through networking, referrals, and community involvement.
• Engage with teams across the organization to drive superior service and product offerings.
• Represent the bank at community and industry events to strengthen the pipeline.

Skills

Relationship building

Interpersonal skills

Networking

Communication

Collaboration

Education

Bachelor's degree in business

Job description

POSITION: Senior Business Relationship Manager

Position Summary:

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and the community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. As a Senior Business Relationship Manager, you will be responsible for building strong relationships with existing customers, understanding their business using data and growing their relationship with a strong understanding of our Deposit, treasury management & Lending solutions that will help businesses manage their business more efficiently. You will also be responsible for sourcing new business relationships through an existing referral network, prospecting and attending community networking events.

Key Result Areas:

• Extensive relationship building experience through an advisory approach. Strong knowledge and understanding of business life cycles, using data and industry tools to make confident recommendations on solutions to help businesses run their business more efficiently.
• Develop and maintain a portfolio of business clients, with a focus on long-term relationship growth and retention.
• Meet or exceed business line production goals. Goals include but are not limited to driving new customer acquisition, deposit growth, lending, treasury management solutions and referrals to other business lines and partners.
• Structure and facilitate commercial loans, lines of credit, and other financing solutions in partnership with credit and lending teams.
• Strong understanding of business credit, digital tools, and overall business product knowledge. Keep abreast of industry trends and recommend changes to the product set as appropriate.
• Develop new business through networking, referrals, community involvement, centers of influence, and proactive prospecting.
• Participate in community and industry events to increase the organization's visibility and strengthen its business development pipeline.
• Bring and develop an established book of business, leveraging existing client relationships and a strong network of business contacts to generate new opportunities and drive portfolio growth
• Engage and collaborate with teams and stakeholders throughout the organization to foster relationships and problem solve; be empowered to initiate change and coach / mentor teammates to further drive superior service improvements and product offerings. Engage professionally across all channels to assist with every client's need or issue.
• Active involvement in our community through participation in key industries and non-profit organizations.
• Understand and adhere to all Bank Secrecy Act and Anti-Money Laundering (BSA/AML), regulatory, security, retail banking and bank-wide policies and procedures.
• Performs additional duties as required.

Qualifications:

• Bachelor's degree in business field preferred
• 10 years of Banking or Business Development experience.
• Strong relationship building experience with a proven track record maintaining and growing an existing book of business and acquiring new business.
• Able to adjust focus based on changing industry trends and product and service offerings.
• Comfortable operating in a sales and service environment with defined sales goals.
• Strong interpersonal and networking skills.
• Ability to collaborate with individuals from various business units.
• Excellent written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Established COI's and referral sources

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.

Location: Waltham, MA

Salary Range: $110,900 - $147,900

The reasonably estimated salary for this role at Cambridge Savings Bank ranges from $110,900 - $147,900. Cambridge Saving Bank will determine actual compensation for the role based on factors including, but not limited to, the successful candidate's skills, qualifications, and experience. In addition, Cambridge Savings Bank offers a wide range of comprehensive and inclusive employee benefits for full-time roles including

• healthcare
• parental planning
• mental health benefits
• performance bonus opportunities
• a 401(k) plan and match
• flexible time off
• others.

Visa Sponsorship: Cambridge Savings Bank is unable to sponsor or take over sponsorship of an employment visa for this role at this time.

About Cambridge Savings Bank:

Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2026, Kroll Bond Rating Agency affirmed CSB's investment-grade rating, reinforcing the bank's position as a reliable business leader. To learn more about how we can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370.

Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.