Branch Manager

Directions Credit Union; Mansfield (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Directions Credit Union in Mansfield, OH seeks a Branch Manager to lead daily operations, coach staff, and deliver exceptional member service. You will drive sales, build community relationships, and uphold the credit union's values.

This role requires strong leadership, fiscal discipline, and a passion for community outreach, with daily focus on accuracy, compliance, and service excellence.

Join a team that invests in people and local partnerships.

Responsibilities

• Coach, develop, and motivate branch staff to perform at their best.
• Create a positive, high-energy, member-focused team culture.
• Lead by example—modeling exceptional service, professionalism, and our core values.
• Oversee daily branch operations to ensure efficiency, accuracy, and compliance.
• Maintain strong cash controls and operational integrity.
• Ensure policies, procedures, and training standards are followed consistently.
• Build meaningful, long-term relationships with members.
• Deliver a seamless, welcoming, and solutions-focused member experience.
• Serve as a visible ambassador for Directions Credit Union.
• Represent the Credit Union at community events, outreach activities, and partnerships.
• Build strong relationships with local businesses, schools, nonprofits, and organizations.
• Collaborate with leadership and marketing to support financial education, community engagement, and brand awareness efforts.
• Inspire your team to get involved and take pride in serving the community.

Job description

Job Details

As Branch Manager, you'll be at the helm of branch operations while inspiring excellence through service, sales, and community connection.

Lead & Inspire

• Coach, develop, and motivate branch staff to perform at their best.
• Create a positive, high‑energy, member‑focused team culture.
• Lead by example—modeling exceptional service, professionalism, and our core values.

Drive Results & Operations

• Oversee daily branch operations to ensure efficiency, accuracy, and compliance.
• Maintain strong cash controls and operational integrity.
• Ensure policies, procedures, and training standards are followed consistently.

Wow Our Members

• Build meaningful, long‑term relationships with members.
• Deliver a seamless, welcoming, and solutions‑focused member experience.

Be a Community Champion

• Serve as a visible ambassador for Directions Credit Union.
• Represent the Credit Union at community events, outreach activities, and partnerships.
• Build strong relationships with local businesses, schools, nonprofits, and organizations.
• Collaborate with leadership and marketing to support financial education, community engagement, and brand awareness efforts.
• Inspire your team to get involved and take pride in serving the community.

Every day, your work will help grow trust, visibility, and long‑term success—both for the Credit Union and the communities we support.

Directions Credit Union is an Equal Opportunity Employer: We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other characteristic protected under federal, state, or local law.