Branch Manager (Pahoa Branch)

First Hawaiian Inc.; Pahoa (HI); On-site; USD 60,000 - 75,000; Full time

Job summary

First Hawaiian Bank is seeking a Branch Manager for the Pahoa Branch to lead the team in delivering exceptional customer experiences, driving growth, and ensuring operational excellence.

You will hire and develop staff, set clear expectations, coach performance, manage daily operations, and uphold regulatory standards while representing the bank in the community.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree in business, finance or related field preferred.
• Three years proven experience in retail sales or financial services, with demonstrated success in customer service, operations, and sales leadership.
• Proven ability to lead goal setting, coach teams for performance, and drive business development.
• Proficiency in using digital tools and CRM platforms to manage service delivery, sales pipelines and customer engagement strategies.
• Must possess a current driver's license and access to reliable transportation.
• Must be registered as a Mortgage Loan Originator (MLO) through the Nationwide Mortgage Licensing System & Registry (NMLS) within 60 days of hire.
• Demonstrated baseline proficiency in Leadership, Sales, Communication, Customer Experience, Financial Management, and Technical Skills.

Responsibilities

• Lead the team to deliver exceptional customer experience and grow market share.
• Oversee daily operations and ensure compliance with regulatory and risk requirements.
• Hire and develop staff; set clear expectations and coach performance to achieve sales and service goals.
• Represent the bank in the community and build long-term relationships.
• Monitor and manage sales pipelines and customer engagement strategies using CRM and digital tools.

Skills

Leadership

People development

Sales

Customer experience

Operations

CRM

Communication

Regulatory knowledge

Financial management

Education

Bachelor's degree in business, finance or related field

High School Diploma or GED

Tools

CRM

MLO (NMLS)

Job description

Job Description

First Hawaiian Bank is currently seeking a Branch Manager to lead our team at the Pahoa Branch.

Job Description

First Hawaiian Bank is currently seeking a Branch Manager to lead our team at the Pahoa Branch.

Work Schedule

Monday - Friday 8:00am - 5:00pm; rotational Saturday 8:30am - 1:30pm (hours may vary)

Compensation

The pay range for the role is $60,000 - $75,000/yr; commensurate with experience.

Responsibilities

In this key role, the Branch manager leads the team to deliver exceptional customer experience, grow market share, and achieve operational excellence. The Branch Manager is responsible for hiring and developing staff, setting clear expectations, and coaching performance to achieve sales and service goals. The role manages daily operations, ensure compliance with regulatory and risk requirements, and represents the bank in the community by fostering trust, accountability, and long-term relationships.

Qualifications

The ideal candidate will have:

• High School Diploma or GED required
• Bachelor's degree in business, finance or related field preferred
• Three years proven experience in retail sales or financial services, with demonstrated success in customer service, operations, and sales leadership, including bu not limited to:
• Proven ability to lead goal setting, coach teams for performance, and drive business development
• Proficiency in using digital tools and CRM platforms to manage service delivery, sales pipelines and customer engagement strategies
• Must possess a current driver's license and access to reliable transportation
• Must be registered as a Mortgage Loan Originator (MLO) through the Nationwide Mortgage Licensing System & Registry (NMLS) within 60 days of hire
• Demonstrated baseline proficiency in the following skills required:
• Leadership and People development: Ability to lead and coach teams, set expectations and provide feedback
• Sales and Business Development: Ability to plan and manage sales activities, monitor pipelines, and support business growth
• Communication: Ability to communicate clearly in verbal and written form
• Customer Experience: Ability to apply regulatory standards, maintain controls, and support compliance
• Financial Management: Ability to manage budgets and review financial information to support decisions
• Technical Skills: Ability to use CRM and digital platforms to support team and customer needs