Branch Manager (Oahu)- Territorial Savings

Territorial Savings, a division of Bank of Hope; Kaneohe (HI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Territorial Savings, a division of Bank of Hope, is seeking a dedicated Sales & Business Development Manager in Kaneohe, Hawaii. This role involves leading branch sales efforts, developing strategies for business growth, and ensuring exceptional customer service. Ideal candidates will possess strong leadership skills and a minimum of seven years of banking experience, including five in management. Compensation ranges from $55,000 to $85,000 plus bonuses and benefits, dependent on qualifications and experience.

Qualifications

• Minimum seven years of experience in banking.
• Five years of experience in a management position.
• Active NMLS required for select branches.
• Fluency in English, Korean preferred.

Responsibilities

• Develop and implement branch sales strategies.
• Lead and mentor branch staff to achieve performance goals.
• Ensure exceptional customer service standards.
• Oversee daily operations in compliance with regulations.
• Manage branch compliance and address operational risks.

Skills

Leadership

Organizational skills

Problem-solving skills

Communication skills

Interpersonal skills

Sales strategy development

Banking knowledge

Proficiency in digital platforms

Fluency in English

Korean (preferred)

Education

Bachelor's degree in accounting, business administration, or related field

Job description

Sales & Business Development

• Develop and implement strategies to achieve individual and branch sales goals, including new business development, referrals, and account retention.
• For select branches, generate mortgage loan volume to support branch sales goals and overall business growth.
• Collaborate with team members to identify customer needs and recommend tailored financial solutions.
• Build relationships with customers and the local community to promote the bank’s products and services.
• Conduct outreach activities, such as attending community events and networking, to drive branch growth and visibility.
• Lead, mentor, and coach branch employees, including operational and sales staff, to achieve performance goals.
• Conduct regular team meetings to communicate branch objectives and align staff efforts.
• Provide ongoing training and development opportunities to enhance employee skills and knowledge.
• Maintain staffing needs, including recruiting, scheduling, and performance management.
• Develop a strong relationship between all partners and the branch to deliver comprehensive banking.
• Onboard all new employees along with the Operations Manager.

Team Leadership & Development

• Lead, mentor, and coach branch employees, including operational and sales staff, to achieve performance goals.
• Conduct regular team meetings to communicate branch objectives and align staff efforts.
• Provide ongoing training and development opportunities to enhance employee skills and knowledge.
• Maintain staffing needs, including recruiting, scheduling, and performance management.
• Develop a strong relationship between all partners and the branch to deliver comprehensive banking.
• Onboard all new employees along with the Operations Manager.

Customer Experience

• Ensure the delivery of exceptional customer service by maintaining high service standards and resolving escalated customer issues.
• Promote a customer‑focused culture by fostering strong relationships and addressing customer feedback.
• Educate customers on bank products, services, and digital tools to enhance their banking experience.

Operational Oversight

• Oversee day‑to‑day branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
• Collaborate with the Operations Manager to ensure operational excellence, effective cash management, and smooth workflow execution.
• Conduct regular audits and reviews to identify process improvements, mitigate risks, and maintain compliance with regulatory standards.

Compliance & Risk Management

• Ensure branch compliance with federal and state banking regulations, including BSA, CRA, and Fair Lending requirements.
• Monitor and address operational risks, escalating issues as necessary to safeguard bank assets and customer information.
• Maintain accurate records and documentation to support compliance and regulatory reporting requirements.

Job Qualifications / Requirements

Education / Credentials

• Bachelor’s degree in accounting, business administration, or related field or equivalent experience.
• For select branches, the branch manager must hold an active NMLS and will have mortgage loan sales goals that contribute to business growth.

Prior Experience

• Required: Minimum seven years of experience in banking and five years of experience in a management position.

Skills

• English: Written and Verbal: Fluent
• Required: Strong leadership, organizational, and problem‑solving skills.
• Required: Excellent communication and interpersonal skills, with the ability to mentor and support team members effectively.
• Required: Proven ability to achieve sales goals and develop effective business strategies.
• Required: Comprehensive knowledge of banking policies, regulations, and operational procedures.
• Required: Proficiency with banking systems, digital platforms, and standard office software applications.
• Additional Languages: Korean preferred

The salary range for this full‑time position is $55,000.00 - $85,000.00 + bonus + benefits. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.