Branch Manager- New Jersey

Cross Country Healthcare; Lakehurst (NJ); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Branch Manager to lead their team in a fast-paced environment. This role is pivotal in overseeing daily operations, ensuring client satisfaction, and driving business development. You will be responsible for recruiting and managing a talented team while maintaining compliance with healthcare regulations. The company values diversity and inclusion, offering a competitive compensation and benefits package, including medical and dental insurance, 401(k), and tuition assistance. Join a forward-thinking organization committed to excellence and making a difference in the healthcare staffing industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Wellness Program

Company Equipment Provided

Qualifications

• 3+ years in recruitment/account management, preferably in healthcare staffing.
• Strong leadership skills with ability to motivate a high-performing team.

Responsibilities

• Oversee daily operations and ensure client satisfaction.
• Recruit, train, and manage a team of recruiters and coordinators.
• Build relationships with clients and address their staffing needs.

Skills

Recruitment

Leadership

Client Relationship Management

Communication Skills

Healthcare Regulations Knowledge

Team Management

Negotiation Skills

Bilingual

Education

High School Diploma

Bachelor's Degree in Business Administration

Bachelor's Degree in Healthcare Administration

Tools

Microsoft Office Suite

Job description

Cross Country is looking for top talent to join our team! Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equality, and inclusion are at the heart of the organization’s overall corporate social responsibility program as t is closely aligned with our core values to create a better future for its people, communities, and stockholders. Most recently named one of the ‘Top Places to Work’ by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction.

BASIC PURPOSE

Branch Manager is responsible for overseeing the day-to-day operations of the assigned branch locations. The Branch Manager will lead a team of coordinators and administrative staff to ensure client satisfaction and the timely placement of qualified caregivers and healthcare professionals with our clients. The primary objectives will include client relationship management, team leadership, business development, and ensuring compliance with regulatory standards.

ESSENTIAL FUNCTIONS

Implement processes and procedure within branch in line with directive from senior management regarding internal staffing procedures, schedules and in-office coverage for all departments at all times.

Keep senior leadership abreast of all internal department challenges include staffing, recruitment, employee relations issue, etc.

Collaborate with leaders across the organization and internal departments to ensure effective processes for long term planning and improvement initiatives.

Ensure direct reports are informed and following guidelines and directions from senior leaders.

Recruit, train, supervise, and motivate a team of recruiters, coordinators, and administrative staff.

Provide guidance, coaching, and support to team members to achieve individual and team goals.

Conduct regular performance evaluations and implement strategies for continuous improvement.

Build and maintain strong relationships with clients, including hospitals, nursing homes, and individual clients, to understand their staffing needs.

Serve as the primary point of contact for clients, addressing their inquiries, concerns, and feedback in a timely and professional manner.

Collaborate with clients to develop staffing solutions that meet their specific requirements.

Oversee the recruitment process, including sourcing, screening, interviewing, and onboarding of caregivers, nurses, and other healthcare professionals.

Ensure compliance with all relevant regulations and standards in the recruitment and placement of staff.

Review HCP timecards for accuracy and partner with payroll to address any issues promptly in order to meet necessary payroll deadlines.

Monitor staffing levels and deploy resources effectively to meet client demand.

Identify opportunities for business growth within the local market and develop strategic plans to capitalize on them.

Network with healthcare organizations, community groups, and other stakeholders to promote our services and expand our client base.

Stay informed about industry trends, regulatory changes, and competitor activities to adjust our strategy accordingly.

Ensure compliance with all relevant regulations, including licensure requirements, labor laws, and healthcare required.

Implement quality assurance measures to maintain high standards of care and client satisfaction.

Conduct regular audits and assessments to identify areas for improvement and implement corrective actions as needed.

Maintain daily on-site work presence at assigned branch location during regular work schedule, unless other arrangements have been made.

May require travel to client location or a hybrid on-site work schedule at the client location or other CC WSG branch locations as needed.

All other duties as assigned.

QUALIFICATIONS

• 3+ years related experience in recruitment and/or account management, preferably in healthcare staffing industry.

• 3+ years previous experience in a leadership role, preferably within the homecare staffing industry or a similar healthcare setting.
• Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to build and maintain relationships with clients and stakeholders.
• Sound understanding of healthcare regulations and compliance requirements.
• Proven track record of achieving business objectives and driving growth.
• Proficiency in Microsoft Office Suite and other relevant software applications.

• Bilingual a plus

Education:

• High School or equivalent required; Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred.
• or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance,401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability


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