Branch Manager: Lead Team, Elevate Member Experience

Affinity Plus; Minnesota; On-site; USD 56,000 - 79,000; Full time

Job summary

Affinity Plus in St. Cloud, MN is seeking a Branch Manager to lead a branch team, ensure compliant operations, and drive member service excellence.

The role partners with leadership to implement strategic initiatives, optimize processes, and foster community presence. The ideal candidate will coach staff, manage performance, and oversee budgets while maintaining a strong focus on member experience and regulatory adherence.

Qualifications

• 2+ years of formal leadership experience managing teams in a small-sized market.
• Comprehensive knowledge of Affinity Plus’s operations and financial data/services.
• Experience in consumer lending, checking/savings accounts, IRAs, CDs, and other credit union products preferred.

Responsibilities

• Provide day to day leadership for the branch and ensure operations run efficiently and align with organizational goals.
• Lead hiring, onboarding, and training to ensure the team is prepared to meet business needs.
• Monitor key metrics, performance trends, and resource needs to inform decisions and optimize operations.
• Prepare and manage departmental or branch budgets, ensuring responsible use of resources.

Skills

Leadership

Decision Making

Collaboration

Accountability

Communication

Learning

Adaptability

Time Management

Technology Skills

Job description

Affinity Plus in St. Cloud, MN is seeking a Branch Manager to lead a branch team, ensure compliant operations, and drive member service excellence.

The role partners with leadership to implement strategic initiatives, optimize processes, and foster community presence. The ideal candidate will coach staff, manage performance, and oversee budgets while maintaining a strong focus on member experience and regulatory adherence.