Branch Leader & Customer Experience Coach (Remote/On-site)

Affinity Plus Federal Credit Union; Hastings (MN); On-site; USD 56,100 - 71,500; Full time

Benefits offered by this job

Total Rewards package

401K matching up to 5%

Low-cost medical benefits

Job summary

Affinity Plus Federal Credit Union is seeking a Branch Manager I to lead daily branch operations and deliver exceptional member experiences in Hastings, MN. You will schedule staffing, coach employees, and drive performance while upholding credit union standards and regulatory compliance.

The role emphasizes community engagement, collaboration with leadership, and adapting to evolving member needs, with a competitive total rewards package.

Qualifications

• Lead and coach teams to deliver exceptional member service.
• Strong communication, both written and verbal.
• Ability to analyze data and make sound decisions.
• Flexible and adaptable to changing operational needs.

Responsibilities

• Provide on-site and remote leadership of daily branch operations.
• Create and nurture team connections and belonging.
• Lead through change and seek new approaches to problems.
• Manage branch scheduling to meet member demand.
• Coach and develop employees to meet role expectations.
• Ensure compliance with Credit Union policies and regulations.

Skills

Leadership experience

Team communication

Analytical skills

Time management

Collaboration

Education

B.S./B.A. degree in business, finance or related field preferred or equivalent experience

Job description

Affinity Plus Federal Credit Union is seeking a Branch Manager I to lead daily branch operations and deliver exceptional member experiences in Hastings, MN. You will schedule staffing, coach employees, and drive performance while upholding credit union standards and regulatory compliance.

The role emphasizes community engagement, collaboration with leadership, and adapting to evolving member needs, with a competitive total rewards package.