Branch Leader: Coaching Teams & Customer Growth

UMB Bank; Clive (IA); On-site; USD 68,000 - 100,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Tuition reimbursement

Health insurance

Job summary

UMB Bank is seeking a qualified leader for our Personal Banking and Consumer Services team in Clive, IA. You will coach associates on performance, guide complex account maintenance, and partner with small business officers, mortgage officers, and wealth managers to deliver superior client experiences.

The ideal candidate has a Bachelor’s in Business Administration, at least 2 years of leadership or management experience, 2 years in banking, and will obtain NMLS within 90 days.

Qualifications

• Bachelor’s degree in Business Administration or comparable college and/or business experience
• 2 years leadership, associate development or management experience
• 2 years of banking/financial services experience OR combination of education and experience that would provide an equivalent background
• NMLS registration or will obtain within 90 days
• Reliable transportation and ability to work branch hours, including weekends and some evenings

Responsibilities

• Coach associates on performance; including proactive sales conversations, operational items and customer interactions.
• Assisting or providing guidance on how to handle complex account maintenance and resolve customer escalations.
• Collaborate with internal partners, such as small business officers, mortgage officers, private wealth manager and others.
• Receiving continued education and training empowering you to meet individual sales performance and operational goals.

Skills

Leadership experience

Banking/financial services experience

Education

Bachelor’s degree in Business Administration

Job description

UMB Bank is seeking a qualified leader for our Personal Banking and Consumer Services team in Clive, IA. You will coach associates on performance, guide complex account maintenance, and partner with small business officers, mortgage officers, and wealth managers to deliver superior client experiences.

The ideal candidate has a Bachelor’s in Business Administration, at least 2 years of leadership or management experience, 2 years in banking, and will obtain NMLS within 90 days.