Branch Manager: Growth, Coaching & Customer Experience

UMB Bank; Dubuque (IA); On-site; USD 68,000 - 100,000; Full time

Benefits offered by this job

PTO

401(k) matching

Annual incentive pay

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Health savings account

Job summary

UMB Bank is seeking a candidate to lead and develop branch associates, drive sales conversations, and resolve complex account issues. You will collaborate with mortgage, wealth and small business teammates while advancing your NMLS status if needed.

The role requires a Bachelor’s degree in Business Administration or equivalent experience and at least two years in leadership and banking. Availability for weekend hours is essential, with a compensation range noted in the posting.

Qualifications

• Bachelor’s degree in Business Administration or comparable college and/or business experience.
• 2 years leadership, associate development or management experience.
• 2 years of banking/financial services experience OR combination of education and experience that would provide an equivalent background.
• NMLS registration or will obtain within 90 days.
• Reliable transportation and ability to work branch hours, including weekends and some evenings.

Responsibilities

• Coach associates on performance; including proactive sales conversations, operational items and customer interactions.
• Assisting or providing guidance on how to handle complex account maintenance and resolve customer escalations.
• Collaborate with internal partners, such as small business officers, mortgage officers, private wealth manager and others.
• Receiving continued education and training empowering you to meet individual sales performance and operational goals.

Skills

Leadership

Banking experience

NMLS eligible

Branch hours availability

Education

Bachelor’s degree in Business Administration

Job description

UMB Bank is seeking a candidate to lead and develop branch associates, drive sales conversations, and resolve complex account issues. You will collaborate with mortgage, wealth and small business teammates while advancing your NMLS status if needed.

The role requires a Bachelor’s degree in Business Administration or equivalent experience and at least two years in leadership and banking. Availability for weekend hours is essential, with a compensation range noted in the posting.