Branch Manager - Lead Operations, Growth & Customer Success

White Cap; Phoenix (AZ); On-site; USD 80,000 - 120,000; Full time

Job summary

White Cap is seeking a Branch Manager to lead operations at the Phoenix location. You will own profitability, oversee inventory and receivables, and build strong customer relationships while driving service excellence.

This role requires 7+ years in a related field, the ability to operate a company vehicle (MVR check), and strategic leadership to grow market share through vendor collaboration and staff development.

Qualifications

• 7+ years of experience in a related field.
• Operates a company vehicle and will require an MVR check.
• Ability to staff and oversee operations across locations.

Responsibilities

• Owns profit and loss and inventory/receivables for assigned location(s) and steers EBIT/ROS performance.
• Safeguards assets and ensures effective inventory procedures.
• Manages staffing levels to meet service and financial goals and develops sales/operations capabilities.
• Builds and maintains relationships with existing and new customers.
• Acts as liaison to functional leadership to ensure customer satisfaction and issue resolution.
• Monitors local market trends and develops strategies to grow market share.
• Works with vendors to maximize sales and profitability and ensures policy compliance.
• Performs other duties as assigned.

Skills

Leadership

Customer relationships

Inventory management

Regulatory compliance

Tools

Oracle

Job description

White Cap is seeking a Branch Manager to lead operations at the Phoenix location. You will own profitability, oversee inventory and receivables, and build strong customer relationships while driving service excellence.

This role requires 7+ years in a related field, the ability to operate a company vehicle (MVR check), and strategic leadership to grow market share through vendor collaboration and staff development.