Branch Manager - Lead Operations & Customer Service

Point Spring & Driveshaft Co; New Castle (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

Life Insurance

Disability insurance

401(k) Retirement Plan with Company M"

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Employee Discounts

Referral Program

Job summary

Point Spring & Driveshaft Co. in New Castle, PA is seeking a Branch Manager to lead a high-performing team and run daily branch operations. You will oversee customer service, service orders, and coordination with mechanics, sales, and drivers, ensuring smooth, reliable service.

The role emphasizes hands-on leadership, accountability for inventory and staffing, and a focus on customer satisfaction. Competitive pay, strong benefits, and a collaborative culture support long-term success.

Qualifications

• 3+ years of experience in branch, operations, or store management.
• Proven leadership and team management skills.
• Working knowledge of inventory control, profit/loss statements, and safety compliance.
• Strong organizational, communication, and decision-making skills.
• Proficiency in business software and systems (e.g., inventory, ERP, Microsoft Office).
• Preference may be given to those with experience in the heavy-duty truck industry

Responsibilities

• Be the go-to person for customer questions, service issues, and branch decisions.
• Write up service orders and ensure customer needs are met from start to finish.
• Work closely with mechanics, sales, and delivery drivers to keep things running like clockwork.
• Manage inventory, staffing, scheduling, and the overall day-to-day operation of the branch.
• Lead and coach a team that's proud of the work they do and the service they provide.

Skills

Leadership

Operations management

Inventory control

Communication

Decision making

Tools

ERP

Microsoft Office

Job description

Point Spring & Driveshaft Co. in New Castle, PA is seeking a Branch Manager to lead a high-performing team and run daily branch operations. You will oversee customer service, service orders, and coordination with mechanics, sales, and drivers, ensuring smooth, reliable service.

The role emphasizes hands-on leadership, accountability for inventory and staffing, and a focus on customer satisfaction. Competitive pay, strong benefits, and a collaborative culture support long-term success.