Branch Manager: Lead Growth & Customer Experience

PNC; West Palm Beach (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

PNC is seeking a Branch Manager in West Palm Beach, Florida, to lead branch performance, drive revenue and customer loyalty, and manage risk in an in-office environment. Spanish language skills are preferred, with a focus on coaching a high-performing team and delivering exceptional client experiences.

The role emphasizes leadership across branch operations, collaboration with ecosystem partners, and a commitment to inclusive workplace values. Sponsorship for visas is not offered.

Qualifications

• 5+ years of related experience, with at least 2 years of supervisory experience.
• Notary Public eligibility in the applicable state.
• No Degree required, relevant experience may substitute.

Responsibilities

• Manages branch performance through planning and execution; drives revenue and customer loyalty via consultative client interactions.
• Lead the branded sales process to achieve targets and grow share-of-wallet with consumer and business households.
• Deliver a differentiated client experience with technology-enabled interactions and solutions-focused consultations.
• Develop the branch team through onboarding, coaching, and development to build a high-performing culture.
• Manage risk, ensure regulatory compliance, and uphold PNC policies across operations.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Education

No Degree

Job description

PNC is seeking a Branch Manager in West Palm Beach, Florida, to lead branch performance, drive revenue and customer loyalty, and manage risk in an in-office environment. Spanish language skills are preferred, with a focus on coaching a high-performing team and delivering exceptional client experiences.

The role emphasizes leadership across branch operations, collaboration with ecosystem partners, and a commitment to inclusive workplace values. Sponsorship for visas is not offered.