Branch Manager: Lead Care Team & Community Impact

Family Resource Home Care; Everett (WA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

11 Paid Holidays

Comprehensive Insurance

Company-Paid Life Insurance

401(k) Plan

Health Savings Account

Employee Assistance Program

Work Equipment

Ongoing Development

Bonus Program

Operations Academy Training

Job summary

Family Resource Home Care is seeking a Branch Manager for our Snohomish, WA office. You will supervise staff, coordinate client assessments, and ensure compliance with regulations while supporting billing and payroll audits.

The role requires 2–5 years of management experience and a Bachelor’s degree or equivalent. Office hours align with a typical 8 AM–5 PM schedule, with some evening/weekend coverage as needed.

Qualifications

• Bachelor’s degree or extensive management experience.
• 2–5 years of managing a team of 5 or more.
• Strong customer service, communication, problem-solving, and attention to detail.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Supervise and develop branch administrative staff to ensure optimal performance.
• Act as main point of contact; manage HQ communications, billing, and payroll audits.
• Ensure compliance by training branch staff on company policies and regulations.
• Perform client assessments including intakes, care planning, and ongoing supervision.
• Assist staffing supervisors by scheduling caregivers with clients as needed.
• Conduct quality audits to ensure documentation and follow-up are thorough.
• Promote high satisfaction levels among clients and employees.
• Resolve escalated client or caregiver concerns with office staff.
• Align marketing efforts with branch capacity and goals.
• And other duties as needed.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

Family Resource Home Care is seeking a Branch Manager for our Snohomish, WA office. You will supervise staff, coordinate client assessments, and ensure compliance with regulations while supporting billing and payroll audits.

The role requires 2–5 years of management experience and a Bachelor’s degree or equivalent. Office hours align with a typical 8 AM–5 PM schedule, with some evening/weekend coverage as needed.