Branch Manager II: Lead Growth & Service Excellence

BMO U.S.; Hayward (CA); On-site; USD 65,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Life insurance

Retirement savings plans

Job summary

BMO Financial Group in Hayward, CA seeks a results-oriented branch leader to guide sales and service, build customer relationships, and drive branch profitability. You will work within regulatory frameworks, develop business plans, and lead a team to deliver exceptional customer experiences.

Responsibilities include coaching staff, expanding the referral network, and ensuring adherence to policies while meeting growth and customer satisfaction metrics.

Qualifications

• Regularly connects work to BMO's purpose, sets inspirational goals and ensures accountability.
• Builds interdependent teams across functions to maximize value for stakeholders.
• Attracts, retains and develops top talent; coaches employees and manages performance.

Responsibilities

• Cultivate a high-touch relationship with branch customers and prospects.
• Develop and execute a branch business plan to grow revenue and wallet share.
• Conduct sales calls and establish a personal referral network.
• Identify customer banking needs and align products to customer objectives.
• Lead initiatives for community engagement and brand visibility.
• Ensure compliance with legal and regulatory requirements and bank policies.

Skills

Sales & service

Customer relationship

Communication

Regulatory compliance

Team leadership

Analytical thinking

Data driven decisions

Education

Post-secondary degree in related field

Tools

CRM systems

Job description

BMO Financial Group in Hayward, CA seeks a results-oriented branch leader to guide sales and service, build customer relationships, and drive branch profitability. You will work within regulatory frameworks, develop business plans, and lead a team to deliver exceptional customer experiences.

Responsibilities include coaching staff, expanding the referral network, and ensuring adherence to policies while meeting growth and customer satisfaction metrics.