Branch Manager I: Lead Teams, Elevate Member Service

Harborstone Credit Union; Mount Vernon (WA); On-site; USD 73,000 - 109,000; Full time

Benefits offered by this job

401(k) with generous employer match

Medical, dental, and vision coverage

Dependent medical premiums

Paid time off and holidays

Professional development and career成长

Employee appreciation and recognition

Discounted employee financial products

Mission-driven culture

Collaborative, supportive culture with

Job summary

Harborstone Credit Union in Washington state is seeking a Branch Manager I to lead a branch team, deliver an outstanding member experience, and drive operational excellence and business growth.

You will coach, mentor, and empower team members while ensuring adherence to policies and regulatory requirements, ultimately strengthening Harborstone’s community presence and member relationships.

Qualifications

• Ability to coach, develop, and support team members.
• Strong communication and relationship-building skills.
• Member-first mindset with a passion for delivering exceptional service.
• Balance operational excellence, business development, and team leadership.
• Knowledge of financial products, branch operations, and regulatory compliance requirements.
• Strong organizational skills and ability to prioritize in a fast-paced environment.
• Adaptable, collaborative, and results-driven.

Responsibilities

• Lead and inspire a single branch team to deliver exceptional member service.
• Manage daily branch operations, staffing, scheduling, and workflow.
• Coach, develop, and motivate team members through training and feedback.
• Foster accountability, collaboration, and continuous improvement.
• Drive branch growth by deepening member relationships and financial solutions.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Represent Harborstone in the community and strengthen partnerships.

Skills

Coaching

Communication

Relationship building

Customer service

Leadership

Operational excellence

Team leadership

Job description

Harborstone Credit Union in Washington state is seeking a Branch Manager I to lead a branch team, deliver an outstanding member experience, and drive operational excellence and business growth.

You will coach, mentor, and empower team members while ensuring adherence to policies and regulatory requirements, ultimately strengthening Harborstone’s community presence and member relationships.