Branch Service Manager – Lead Team & Member Experience

Socket.dev; Battle Ground (WA); On-site; USD 66,000 - 70,000; Full time

Benefits offered by this job

Earning potential: $31.50 - 33.50/hour

100% employer-paid Medical, Dental & V

401(k) with 100% match up to 6%

Generous PTO, paid holidays, and paid/

Tuition Reimbursement

Job summary

Columbia Credit Union in Washington is seeking a Service Manager to lead branch operations, develop high-performing employees, and deliver outstanding member experiences at our community-focused financial institution.

You will coach a team of Member Service Associates, ensure compliant operations, and drive growth through relationship-building and product referrals. A 3+ year banking/credit union background and NMLS license (or ability to obtain) are preferred.

Qualifications

• 3+ years of banking, credit union, or financial services experience.
• Experience opening accounts and supporting consumer lending activities.
• Strong knowledge of financial products, member service, and branch operations.
• Understanding of unsecured loan products, titled loans, credit cards and Home Equity loan products.
• Excellent communication, coaching, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• NMLS license or ability to obtain upon hire.

Responsibilities

• Lead, coach, and develop a team of Member Service Associates
• Ensure exceptional member service and financial solutions delivery
• Oversee daily branch operations, cash handling, security, and compliance
• Monitor performance, productivity, and operational accuracy
• Support branch growth through member relationship building and product referrals
• Conduct employee coaching, training, and performance development
• Serve as the branch leader in the absence of the Branch Manager
• Ensure adherence to all credit union policies and regulatory requirements

Skills

Banking experience

Account opening

Financial products

Credit union knowledge

Communication coaching

Multitasking

NMLS license

Education

Bachelor's degree in Business Administration

Job description

Columbia Credit Union in Washington is seeking a Service Manager to lead branch operations, develop high-performing employees, and deliver outstanding member experiences at our community-focused financial institution.

You will coach a team of Member Service Associates, ensure compliant operations, and drive growth through relationship-building and product referrals. A 3+ year banking/credit union background and NMLS license (or ability to obtain) are preferred.