Branch Manager I — Lead Team & Elevate Member Experience

MTC Federal Credit Union; Greenville (SC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive base pay

Vision insurance

Dental insurance

Health insurance

401(k) matching & discretionary</name>

Disability insurance

Career advancement opportunities

Competitive incentive plan

Job summary

MTC Federal Credit Union in Greenville, SC is seeking a Branch Manager I to lead daily branch operations, coach staff, and deliver an exceptional member experience. You will ensure policy adherence, drive growth, and strengthen member relationships.

The role requires leadership in banking, strong communication, and the ability to mentor teammates while maintaining accuracy in cash handling and compliance with regulations. Competitive pay and benefits are offered.

Qualifications

• Leadership experience in banking, credit union, or financial services.
• Strong coaching, team development, and performance management skills.
• Experience with branch operations, lending, and member service; ability to build relationships and drive community engagement.

Responsibilities

• Lead, coach, and develop branch staff to drive performance, accountability, and engagement.
• Oversee daily branch operations to ensure efficiency, accuracy, and compliance.
• Process member loan applications within established policies.
• Promote financial wellness through member education, coaching, and relationship building.
• Build and maintain strong relationships with members, community partners, and stakeholders.
• Resolve member concerns and ensure a positive service experience.
• Train and develop team members to stay current on products, services, and procedures.
• Ensure accuracy in cash handling, daily balancing, and operational controls.

Skills

Leadership

Coaching

Branch operations

Lending

Member service

Community engagement

Education

Two-year college degree

Job description

MTC Federal Credit Union in Greenville, SC is seeking a Branch Manager I to lead daily branch operations, coach staff, and deliver an exceptional member experience. You will ensure policy adherence, drive growth, and strengthen member relationships.

The role requires leadership in banking, strong communication, and the ability to mentor teammates while maintaining accuracy in cash handling and compliance with regulations. Competitive pay and benefits are offered.