Branch Manager: Growth & Service Leader (Cincinnati)

JP Morgan Chase; Florence (KY); On-site; USD 80,000 - 110,000; Full time

Job summary

JP Morgan Chase in Florence, KY is seeking a Branch Manager to lead a frontline team, deliver exceptional client service, grow deposits and investments, and manage day-to-day operations. You will coach staff, build relationships with local businesses, ensure risk controls, and represent the brand with hospitality while leveraging modern banking technology.

You will lead by example, drive performance, and maintain a welcoming culture that aligns with Chase values and community focus.

Qualifications

• You have a passion for creating exceptional experiences and a knack for setting the tone in the branch, ensuring every client feels valued and every team member is part of a dynamic and engaging culture.
• You have outstanding leadership skills that shine through your proven track record of coaching and empowering employees, helping them achieve remarkable results and grow in their roles.
• You are a master of multitasking, excelling at organizing and managing competing priorities in the branch, always with an eye on developing plans for growth and success.
• You thrive in a fast-paced, changing environment, using your strong decision-making skills to navigate challenges and lead the team confidently.
• You are experienced in creating and maintaining a strong risk and control environment, you demonstrate a steadfast commitment to operational integrity and adherence to policies.
• You have a strong desire and ability to influence, educate, and connect your team, partners, and clients with technology, making it accessible and exciting for everyone involved.
• You have 2+ years of management, Retail Banking, or equivalent Chase leadership experience.
• You have a high school degree, GED, or foreign equivalent.
• You have the ability to work branch hours including weekends and evenings.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying our company’s culture and values of Service, Heart, Curiosity, Courage, and Excellence.
• Deliver on the goals of the branch by leveraging the Branch Scorecard to identify strategies to successfully grow deposits and investments.
• Prioritize understanding and meeting the needs of our clients to build lasting relationships and trust.
• Build and cultivate a high-performing team through coaching, feedback, and celebrating successes to boost morale and motivation.
• Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.
• Forge meaningful relationships with local businesses to strengthen our branch presence and actively engage with the community.
• Ensure a strong risk and control environment by using sound judgment, acting with integrity, and protecting our company and clients, following policies and procedures.

Skills

Leadership

Coaching

Strategic planning

People management

Customer service

Technology adoption

Decision making

Risk & controls

Branch operations

Community engagement

Education

High school diploma

College degree

Job description

JP Morgan Chase in Florence, KY is seeking a Branch Manager to lead a frontline team, deliver exceptional client service, grow deposits and investments, and manage day-to-day operations. You will coach staff, build relationships with local businesses, ensure risk controls, and represent the brand with hospitality while leveraging modern banking technology.

You will lead by example, drive performance, and maintain a welcoming culture that aligns with Chase values and community focus.